Emily Serna
Brew N Bake
Lake Jackson,TX
2
Languages
2
years of professional experience
Dynamic person experienced in delivering exceptional customer service in any environments. Skilled in multitasking, communication, & teamwork. I'm committed to enhancing customer satisfaction & cultivating a positive atmosphere at all places!
Work History
Hospital Volunteer
5 Months- Documented patient information & activities in electronic health record.
- Shadowed & followed directions from licensed nurses.
- Restocked supplies & filed paperwork to help department requests.
- Communicated with patients to improve their hospital experience. to enhance their hospital experience and well-being.
- Maintained cleanliness & organization of common areas within the hospital.
Barista
1 Year 5 Months- Created a variety of coffee beverages to customer specifications.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor & promptly addressing their needs.
- Streamlined order processing through accurate cash handling & efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Education
High School Diploma
Associate of Science - Biology
- 3.5 GPA
Skills
Team player
Time management
Active listener
Exceptional customer service
Multitasking and organization
Reliable and dependable
Languages
English
Spanish
Timeline
Barista
Brew N Bake
03.2025 - CurrentRead More
Hospital Volunteer
St. Lukes Medical Hospital
06.2024 - 11.2024Read More
Brazoswood High School
High School Diploma
Read More
Brazosport College
Associate of Science from Biology
Read More