Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic
Emily Oksinski

Emily Oksinski

Horseheads,NY

Summary

Personable Member Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Bartender

Horseheads Brewing
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Member Service Representative

Corning Credit Union
08.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.

Administrative Assistant

Campbell-Savona Central School District
09.2018 - 07.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Reviewed absences and tardy reports for each class period as reported by teachers.
  • Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
  • Supported a positive school culture by participating in student-focused events and extracurricular activities when possible, demonstrating dedication to the success of all students.

Manager

54 Fitness
05.2016 - 07.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
  • Organized, maintained and updated information in computer databases.

Education

No Degree - Liberal Arts And General Studies

Corning Community College
Corning, NY

High School Diploma -

Haverling Senior High School
Bath, NY
06.2016

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Patience and Tolerance
  • Engaging personality
  • Financial Transactions
  • Problem Resolution
  • Time Management
  • Data Entry
  • Flexible

Accomplishments

    Trained in the following: Opening new memberships, business memberships, IRA's, and Domestic and International bank wires.

Hobbies

My hobbies include going to the gym, gardening and visiting new places with my husband and dog Maverick!

Timeline

Bartender

Horseheads Brewing
06.2023 - Current

Member Service Representative

Corning Credit Union
08.2019 - Current

Administrative Assistant

Campbell-Savona Central School District
09.2018 - 07.2019

Manager

54 Fitness
05.2016 - 07.2018

No Degree - Liberal Arts And General Studies

Corning Community College

High School Diploma -

Haverling Senior High School

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Emily Oksinski