EMILY SHARP
Happy Valley,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
BRANCH SERVICE SPECIALIST
Onpoint Community Credit Union
01.2023 - Current
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
BARISTA - SUPERVISOR
Human Bean
01.2021 - 11.2022
- Created new training guidelines, and provided staff orientation and training.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
BARISTA
Coffee Rush
11.2020 - 08.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Diploma -
COLTON HIGH SCHOOL
Colton, OR03.2020
Skills
- Customer retention strategies
- Multitasking and prioritization
- Client confidentiality
- Account investigations
- Point-of-sale system
- Microsoft office
- Flexible and adaptable
Timeline
BRANCH SERVICE SPECIALIST
Onpoint Community Credit Union
01.2023 - Current
BARISTA - SUPERVISOR
Human Bean
01.2021 - 11.2022
BARISTA
Coffee Rush
11.2020 - 08.2021
Diploma -
COLTON HIGH SCHOOL
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