Emily Shaughnessy
New York,USA
Overview
3
3
years of professional experience
Work History
Scaled Customer Success Manager
Ramp
2025.09 - Current
- Manage a portfolio of 250+ accounts, scaling to 200%+ capacity at peak and regularly conducting 35+ strategic customer calls per week to drive full-platform activation through structured onboarding, proactive outreach, and thoughtful account prioritization.
- Achieved 150% of quota in my first quarter and am pacing to exceed targets again this quarter by successfully managing increasingly complex customer accounts, identifying expansion opportunities, and ensuring seamless rollout and deep product adoption across Ramp’s platform
- Selected four months into tenure to join Ramp’s experimental White Glove team, supporting complex, higher-spend customers (500kCP- 3kCP) by deeply assessing financial workflows, resolving rollout blockers, and ensuring seamless adoption across Ramp’s product suite.
- Serve as a mentor and onboarding buddy for new hires, leading workflow trainings and acting as a go-to resource to help team members lead calls and operate confidently in a fast-paced environment.
Sales Development Representative
Ramp
2024.09 - 2025.09
- Promoted to Senior SDR within 9 months after consistently exceeding outbound pipeline goals and maintaining 100%+ blended attainment.
- Mentored 2 new SDR hires to help them ramp quickly, navigate key systems, identify high-potential accounts, craft personalized messaging, and build strong working relationships with AEs throughout the sales cycle.
- Sourced over $55,000 in closed-won contribution profit by identifying and engaging high-potential outbound prospects through personalized and strategic outreach. Used funding events, hiring signals, and industry insights to prioritize outreach and consistently generate high-converting pipeline.
Sales Training Co-Op
Boston Beer Company
2023.06 - 2023.12
- Facilitated smooth and productive interactions with class participants, vendors, and caterers through clear and timely communication, improved vendor relationships, and optimized budget management.
- Worked with senior trainers to create surveys and collect data from participants to enhance the training experience moving forward.
- Collaborated with class participants from all different teams to provide in class support, all contributing to an exceptional training experience for our sales team.
Education
Bachelor of Science Degree - Business Administration and Communications
Northeastern University, D’Amore-McKim School of Business
Boston, MA2024-05
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John Cabot University
Rome, Italy2024-01
Skills
- Salesforce, Outreach, Microsoft Word & Excel, PowerPoint, Outlook, Jira Software, LinkedIn
Timeline
Scaled Customer Success Manager
Ramp
2025.09 - Current
Sales Development Representative
Ramp
2024.09 - 2025.09
Sales Training Co-Op
Boston Beer Company
2023.06 - 2023.12
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John Cabot University
Bachelor of Science Degree - Business Administration and Communications
Northeastern University, D’Amore-McKim School of Business