Emily Shaver
Cincinnati,OH
Summary
Accomplished Senior Benefit Consultant with a proven track record at HUB International Limited, excelling in benefits administration and relationship building. Achieved above-average retention and sales goals by leveraging expertise in healthcare industry practices and exceptional communication skills. Demonstrated success in reducing benefits costs and enhancing employee satisfaction through strategic negotiations and process improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Benefit Consultant
HUB International Limited
01.2016 - Current
- Manage a diverse book of business achieving retention above 95% and surpassing yearly sales goals by upwards of 200%.
- Served as a trusted resource for senior management regarding complex benefits-related issues or questions requiring specialized expertise.
- Reduced benefits costs for the company by negotiating with insurance providers and optimizing plan offerings.
- Managed vendor relationships effectively, ensuring timely resolution of any issues or discrepancies related to benefits administration.
- Participated in the development of annual benefits budgets, ensuring accurate forecasting of costs and alignment with organizational financial goals.
- Enhanced overall benefit package attractiveness by conducting market research and benchmarking against industry standards.
- Improved employee satisfaction by implementing streamlined benefits enrollment processes and providing personalized guidance.
Network Manager
Aetna
05.2014 - 01.2016
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
- Identified network gaps and collaborated with recruiters to fill deficiencies.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Managed operational aspects of credentialing processes for new providers, ensuring compliance with regulations and industry standards.
Account Manager
Humana
09.2007 - 05.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
Business Management -
Cincinnati State
Cincinnati, OHSkills
- Healthcare industry
- Benefits administration
- Verbal and written communication
- Written and oral communication
- Relationship building
- Benefits explanation
- Highly skilled in presentations
- Employee benefits practices
- Problem-solving
- Time management
- Attention to detail
Certification
- Group Benefits Disability Specialist
Timeline
Senior Benefit Consultant
HUB International Limited
01.2016 - Current
Network Manager
Aetna
05.2014 - 01.2016
Account Manager
Humana
09.2007 - 05.2014
- Group Benefits Disability Specialist
Business Management -
Cincinnati State
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