Emily Shelstad
Edmonds,WA
Summary
Accomplished Director of Resident Services at Cedar Creek Memory Care, adept in facility management and team leadership, significantly reduced staff turnover by fostering a culture of continuous learning and mentorship. Leveraged regulatory knowledge and relationship-building skills to enhance resident satisfaction and ensure compliance, achieving notable improvements in community engagement and safety protocols. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Resident Services
Cedar Creek Memory Care
2021.06 - 2024.01
- Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
- Reduced staff turnover rates by providing comprehensive training, mentorship, and career development opportunities.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
- Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to policies or procedures.
- Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Enhanced resident satisfaction by implementing innovative programs and activities tailored to their interests and needs.
- Promoted a culture of continuous learning among staff through ongoing education opportunities related to industry trends and best practices.
- Fostered a diverse and inclusive environment, celebrating the unique backgrounds and experiences of all residents within the community.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Streamlined communication between departments for more efficient coordination of resident care plans and services.
- Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
- Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
- Organized special events and outings for residents to enhance social engagement and promote a vibrant community atmosphere.
- Evaluated performance of team members regularly, providing constructive feedback to enable professional growth within their roles.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed, implemented and monitored residential policies and procedures.
Director of Nursing
Prestige Care Inc.
2015.09 - 2021.05
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Identified department issues to recommend corrective actions.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Planned and assigned workload to [Number]-person nursing staff to direct patient care.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Established new policies and updated existing policies to improve standard of care for patients.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Evaluated work performance of [Number] nursing personnel to determine wage increases and implement discipline.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
- Championed initiatives focused on improving workplace diversity to foster an inclusive environment that respects the cultural backgrounds of staff members and patients alike.
- Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed policies and procedures for effective pharmacy management.
MDS Coordinator
Merry Haven Care Center
2010.01 - 2015.03
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Assessed electronic medical record for required documentation to support MDS coding.
- Verified prompt and accurate completion of MDS activities for billing.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Provided ongoing education for nursing staff regarding MDS best practices, contributing to a knowledgeable and skilled workforce.
- Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
- Developed a comprehensive system for tracking MDS completion deadlines, ensuring timely submissions and minimizing the risk of financial penalties.
- Established regular review processes to evaluate the accuracy and completeness of MDS records, leading to proactive identification of potential issues before they escalate.
- Developed strong relationships with interdisciplinary team members to facilitate efficient collaboration on resident care planning.
- Reduced errors in data collection by streamlining the MDS process and improving communication among interdisciplinary teams.
- Led weekly utilization review to go over recent clinical activities.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Improved communication between departments by establishing clear protocols regarding assessment timelines, leading to more efficient care planning processes.
- Reviewed missing assessment reports and analyzed issues for leadership team.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
Education
Associate of Science - Nursing
Bellingham Technical College
Bellingham, WA06.2004
Skills
Team Management
Training and coaching
Regulatory knowledge
Facility Management
Staff Development
Emergency Preparedness
Building inspection
HIPAA Compliance
Safety Standards and Compliance
Dementia Care
Staff Communication
Relationship Building
Wound Care
Emotional Support
Resident Supervision
Incident Reporting
Team Supervision
Staff Training
Issue Resolution
Policy Enforcement
Care Plan Management
Resident support
Progress Documentation
Mental Health Disorders
Community Meetings
Behavioral Intervention Plans
Staff Meeting Coordination
Event Chaperoning
Facility Inspection
Mediation Techniques
Dietary Requirements
Certification
- Licensed RN
Timeline
Director of Resident Services
Cedar Creek Memory Care
2021.06 - 2024.01
Director of Nursing
Prestige Care Inc.
2015.09 - 2021.05
MDS Coordinator
Merry Haven Care Center
2010.01 - 2015.03
Associate of Science - Nursing
Bellingham Technical College
- Licensed RN
Similar Profiles
Lesia TaylorLesia Taylor
Staffing Coordinator at Jackson Creek Memory CareStaffing Coordinator at Jackson Creek Memory Care
Tiffany BellTiffany Bell
Life Engagement Director at Cascade Creek Memory CareLife Engagement Director at Cascade Creek Memory Care
Michella ScharkletMichella Scharklet
Charge Nurse at Stone Creek Memory CareCharge Nurse at Stone Creek Memory Care