Emily Sherman
Greensboro,NC
Summary
Results-driven professional with a proven track record in project management. Expertise in leading cross-functional teams, optimizing processes, and consistently delivering projects on time and within budget. Committed to driving operational efficiency and surpassing organizational goals. Skilled in thriving under pressure and adapting to new situations and challenges to effectively enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Marsh & McLennan Agency
12.2023 - Current
- Streamlined operations, reduced duplication, and optimized resources, leading to improved efficiency and cost savings
- Lead and managed project teams, assigning tasks, and ensuring effective communication and collaboration among team members. Provided guidance and support to team members throughout the project lifecycle.
- Identified opportunities for process improvement and implemented best practices to enhance project management methodologies within the operations department.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Operations Project Manager
Marsh & McLennan Agency
12.2021 - 12.2023
- Developed project plans, defining project scope, objectives, and deliverables. Created a detailed project schedule and identified resource requirements.
- Generated project status reports, documented project milestones, and maintained project documentation. Provided regular updates to project stakeholders and senior management.
- Assisted in the identification, assessment, and mitigation of project risks. Monitored and reported on project risks and issues, and assisted in the development and implementation of risk mitigation strategies.
Opertaions Project Coordinator
Marsh & McLennan Agency
04.2021 - 12.2021
- Assisted in the development of project plans, timelines, and deliverables. Coordinated project activities and ensured that tasks are assigned and completed on time.
- Assisted in the allocation and management of project resources, including personnel, equipment, and materials. Monitored resource utilization and identifying potential bottlenecks or constraints.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supported the implementation of quality control processes and ensuring that project deliverables meet established standards and requirements.
- Prepared meeting agendas and minutes for distribution and record keeping.
Innovation Speciliast
Marsh & McLennan Agency
02.2020 - 03.2021
- Identified opportunities to streamline processes, enhance efficiency, and drive continuous improvement within the innovation function.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and published comprehensive documentation outlining the business processes and policies within the organization.
Business Insurance: Client Service Associate
Marsh & McLennan Agency
04.2017 - 02.2020
- Worked on multiple teams to manage business accounts.
- Collaborated with colleagues to implement best practices.
- Worked daily to implement necessary changes and updates for business accounts.
- Worked daily to provide and maintain the best coverages possible for the client.
- Consistently worked to maintain client satisfaction.
- Implemented agency procedures on a daily basis.
- Participated in agency systems trainings.
Teacher
Alamance Burlington School System
07.2012 - 06.2016
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
Bachelor of Science in Elementary Education - Diversity Studies
The University of North Carolina at Greensboro
05.2012
Skills
- Project Management: Proven ability to lead and manage projects, develop project plans, and deliver results on time and within budget
- Team Leadership: Skilled in leading cross-functional teams, assigning tasks, and fostering effective communication and collaboration
- Process Optimization: Experience in streamlining operations, identifying process improvements, and implementing best practices
- Risk Management: Proficient in identifying and mitigating project risks, monitoring issues, and implementing risk mitigation strategies
- Documentation and Reporting: Strong ability to generate project documentation, status reports, and maintain accurate records
- Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels
- Problem Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop practical solutions
- Adaptability: Demonstrated ability to adapt to changing priorities, work under pressure, and meet tight deadlines
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project), project management software
Certification
- Property & Casualty Insurance License
- Associate in General Insurance (AINS) Designation
- Batten Leadership Institute Certification
Timeline
Business Operations Manager
Marsh & McLennan Agency
12.2023 - Current
Operations Project Manager
Marsh & McLennan Agency
12.2021 - 12.2023
Opertaions Project Coordinator
Marsh & McLennan Agency
04.2021 - 12.2021
Innovation Speciliast
Marsh & McLennan Agency
02.2020 - 03.2021
Business Insurance: Client Service Associate
Marsh & McLennan Agency
04.2017 - 02.2020
Teacher
Alamance Burlington School System
07.2012 - 06.2016
Bachelor of Science in Elementary Education - Diversity Studies
The University of North Carolina at Greensboro
- Property & Casualty Insurance License
- Associate in General Insurance (AINS) Designation
- Batten Leadership Institute Certification
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