Emily Shetler
MO
Summary
Driven by a passion for excellence in customer service, honed skills in multitasking and effective communication at Soda and Scoops. Demonstrated proficiency in maintaining health and safety standards, alongside adeptness in cleaning and sanitizing. Excelled in enhancing customer satisfaction through attentive service and a keen ability to coordinate teamwork efficiently.
Overview
2
2
years of professional experience
Work History
Retail
Kilwins Chocolates & Ice Cream
08.2024 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
Soda Jerk
Soda and Scoops
05.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
- Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
- Adhered to food safety guidelines for proper storage of ice cream products, maintaining freshness and quality.
- Supported store events and promotions by preparing samples or assisting with setup as needed.
- Processed sales transactions for cash, debit, and credit purchases.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
St. Louis Community College
Florissant, MOSkills
Teamwork
Customer Engagement
Patience and Empathy
Customer Service
Cleaning and organization
Health and Safety Regulations
Problem-Solving
Excellent Communication
Friendly, Positive Attitude
Dependable and Responsible
Multitasking
Calm Under Pressure
Timeline
Retail
Kilwins Chocolates & Ice Cream
08.2024 - Current
Soda Jerk
Soda and Scoops
05.2022 - 08.2024
St. Louis Community College
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