Lifelong Learning
Emily Short
Stanley,VA
Summary
Detail-oriented Customer Experience servant leader with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Construction Project Manager
Ridgeview Moulding and Millwork, LLC
10.2022 - Current
- Oversee all results within the company's residential division.
- Achieved a doubling of sales from 2023 to 2024.
- Guide customers on National Kitchen and Bath Association standards and specifications, including appliance installation requirements.
- Manage construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Evaluate subcontractor performance regularly, ensuring high-quality work was consistently delivered on time and within budget constraints.
Supervisor of Customer Services
United States Postal Service
03.2022 - 09.2022
- Demonstrated multitasking abilities, proactively addressing challenges during shifts and strategizing to prevent future issues.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Nurtured effective team dynamics, enabling employees to grasp their roles and foster decision-making at the most fundamental level.
- Developed weekly schedules and assessed daily workloads, reallocating staff to address operational deficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated proficiency in all USPS proprietary software systems.
Officer in Charge
United States Postal Service
03.2018 - 03.2022
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Addressed Amazon package distribution and delivery efficiency as an LSS Green Belt team member.
- Managed allocation of resources, optimizing budgetary planning and minimizing waste.
- Collaborated with in-house team members and across various divisions to ensure compliance with established work methods.
- Exemplified continuous improvement, preparing employees for leadership roles.
- Oversaw a diverse team and cultivated relationships with a varied client base.
- Spearheaded and executed multiple facilities improvement projects to bolster safety on-site for everyone.
Human Resources Assistant
Delaware North
06.2017 - 03.2018
- Conducted audits for compliance and maintained Human Resources records
- Entered and managed HR data in Oracle/People Manager
- Directed employee recruitment, onboarding, termination processes, and training for new hires.
City Carrier Assistant
United States Postal Service
11.2015 - 06.2017
- Adhered to safety and standard work procedures to deliver mail efficiently
- Regularly achieved and surpassed established goals and standards
- Pursued advanced training and positions by volunteering for cross-training and assisting other departments.
Children's Services Coordinator
County of Page
12.2012 - 06.2015
- Launched a nationally acclaimed community-based initiative to actively support at-risk youth
- Acted as a liaison and consultant to various non-profit entities, government, and community organizations
- Devised and updated the entire CSA policy and procedure manual for adherence to local, state, and federal laws
- Ensured effective communication and provided education and training on legislative compliance to a diverse group of families, and caseworkers
- Organized, managed, designed, and led all meetings involving families, governmental bodies, private entities, and caseworkers.
Operations Manager
Old Navy
10.2010 - 09.2012
- Exceeded all weekly store marketing accuracy goals and managed all pricing staff
- Surpassed goals for compliance with productivity, operational policies and company standards
- Exhibited exceptional customer service and marketing behaviors to train employees
- Managed a team of 50 personnel with 45 direct reports.
Business Operations Manager
University of Advancing Technology
01.2006 - 05.2008
- Researched and advised University leaders on security, insurance, and federal compliance matters
- Managed multi-million-dollar University insurance policies
- Coordinated a team of institutional leaders to address policy and chaired the institutional policy committee
- Enacted government regulation compliance
- Researched and assisted the Vice President of Finance in developing University business processes.
Education
Master's degree - Public Policy
Grand Canyon University
Phoenix, AZ09.2014
Bachelor of Arts - English
James Madison University
Harrisonburg, VA05.2002
Skills
Customer Empathy
Program Improvement
Service design thinking
Relationship Building
Design and planning
Estimating
Subcontractor Management
Reading Blueprints
Certification
Six Sigma Yellow Belt, 04/01/20, Present, Team lead and project manager on safety and efficiency project as Officer in Charge for United States Postal Service.
Affiliations
- Officer - Page County High School Band Boosters
- Volunteer - Page County High School Athletics
- Elected member - St. Paul Lutheran Church Council
- Officer - The United Way of Page County
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Interests
Reading
Home Design
Exercise
Hiking and Nature
Personal Relationships
Connecting
Timeline
Construction Project Manager
Ridgeview Moulding and Millwork, LLC
10.2022 - Current
Supervisor of Customer Services
United States Postal Service
03.2022 - 09.2022
Officer in Charge
United States Postal Service
03.2018 - 03.2022
Human Resources Assistant
Delaware North
06.2017 - 03.2018
City Carrier Assistant
United States Postal Service
11.2015 - 06.2017
Children's Services Coordinator
County of Page
12.2012 - 06.2015
Operations Manager
Old Navy
10.2010 - 09.2012
Business Operations Manager
University of Advancing Technology
01.2006 - 05.2008
Bachelor of Arts - English
James Madison University
Six Sigma Yellow Belt, 04/01/20, Present, Team lead and project manager on safety and efficiency project as Officer in Charge for United States Postal Service.
Master's degree - Public Policy
Grand Canyon University
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