Emily Shultz
New Richmond,WI
Summary
Dedicated and compassionate mental health professional with over seven years of experience in the field, I have developed a deep understanding of client needs and effective care strategies. My year with Positive Alternatives has fueled my passion for helping individuals navigate their mental health journeys, and I am eager to leverage my experience to enhance our clients' outcomes as a Case Manager. My strong interpersonal skills, combined with a commitment to advocacy and support, make me an ideal candidate for this role. I am driven to empower clients and collaborate with interdisciplinary teams to foster a holistic approach to mental health care, ensuring that each client receives the personalized attention and resources they deserve.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Direct Care Staff Member
Positive Alternative
12.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored support and encouragement.
- Developed individualized care plans to address specific needs and improve overall wellbeing.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Completed regular check-ins and progress report for each client.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Behavioral Health Technician
Promises Behavioral Health, Inc.
01.2022 - 05.2022
- Establishes rapport with peers and clients while maintaining professional boundaries
- Establishes and maintains effective working relationships with clients, co-workers and the general public
- Maintains accurate client records in both narrative and statistical form
- Checks charts for completion and deficiencies
- Immediately informs the Team Leader or nurse on duty of any medical or mental health problems with clients
- Provides assistance in the care of clients who are intoxicated or under the influence of drugs
- Helps maintain building safety and cleanliness
- Works independently and exercises good judgment in emergency situations
- Works with and is able to relate to persons of multiple ethnic, racial, cultural and varied economic backgrounds
- Communicates effectively both orally and in writing
- Provides information to the Treatment Teams
- Completes all necessary paperwork according to facility guidelines
- Provides program and facility orientation to new clients
- Informs clients of their rights and responsibilities
- Assists with transportation when necessary
- Willing to continue with additional educational requirements to meet the needs of the clients
Recovery Advocate
Nova Recovery Center
12.2020 - 01.2022
- Establishes rapport with peers and clients while maintaining professional boundaries
- Establishes and maintains effective working relationships with clients, co-workers and the general public
- Maintains accurate client records in both narrative and statistical form
- Checks charts for completion and deficiencies
- Immediately informs the Team Leader or nurse on duty of any medical or mental health problems with clients
- Provides assistance in the care of clients who are intoxicated or under the influence of drugs
- Helps maintain building safety and cleanliness
- Works independently and exercises good judgment in emergency situations
- Works with and is able to relate to persons of multiple ethnic, racial, cultural and varied economic backgrounds
- Communicates effectively both orally and in writing
- Provides information to the Treatment Teams
- Completes all necessary paperwork according to facility guidelines
Assistant Manager
STR Management
08.2020 - 12.2020
- I left vacay vacation rentals in Wimberly because I got offered a amazing salary position for assistant manager for a housekeeping, vacation company
- I managed a team of 25 housekeepers & did all the daily scheduling, i was on call 24hrs a day, I would do the inspection also clean houses all the time too
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager of Housekeeping
Vacay Hill County
01.2018 - 08.2020
- I started off as a house keeper and within 6 months I was a team lead for our one of our four districts in wimberly
- I would interview applicants & do all the prerequisites working interviews along with training all new hires
- I would clean large beautiful vacation home some up to 5 thousand square feet
- My cleaning skills are beyond what is expected I always put 110% into cleaning, never missing a baseboard or corner
- I would do all the inspections on the homes that other house keepers cleaned before guests arrived, also keeping notes of employees for annual review
- Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
- Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
- Implemented inventory control systems for supplies and equipment, reducing waste and minimizing expenses.
- Evaluated employee performance and developed improvement plans.
Education
Bachelor of Science - Human Services
Southern New Hampshire University
10-2027
Skills
- Management
- Problem-solving
- Case management
- Case documentation
- Active listening
- Organization and multitasking
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Case planning
- Crisis intervention
- Treatment Planning
- Patient support
Certification
- Applied Suicide Intervention Skills Training Certificate
Timeline
Lead Direct Care Staff Member
Positive Alternative
12.2023 - Current
Behavioral Health Technician
Promises Behavioral Health, Inc.
01.2022 - 05.2022
Recovery Advocate
Nova Recovery Center
12.2020 - 01.2022
Assistant Manager
STR Management
08.2020 - 12.2020
Assistant Manager of Housekeeping
Vacay Hill County
01.2018 - 08.2020
Bachelor of Science - Human Services
Southern New Hampshire University
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