Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Sills

Lubbock,TX

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bar Manager

The Nicolett
02.2024 - 01.2025
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Assisted in serving tables and taking sections
  • Assisted servers with duties and tasks


Server/Bartender

Little Trouble
07.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Le Vacher
05.2021 - 08.2022
  • Greeted and hosted guests
  • Maintain clean tables and environment
  • Communicate with kitchen staff and other servers
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Bartender

Hideaway Kitchen And Bar
10.2019 - 03.2020
  • Mixing, building and serving alcohol beverages to guests
  • Interacting with and creating a good rapport with guests
  • Demonstrating thorough knowledge of menu
  • Preparing garnishes, syrups and restocking liquor/beer/wine
  • General opening and closing duties
  • Serving tables in lounge area
  • Keeping work station and restaurant clean and organized
  • Maintaining a professional appearance and friendly, positive attitude
  • Facilitating clear, direction communication with co-workers and supervisors

Expo/Barista/Server

Italic
11.2015 - 04.2018
  • Prepared and served beverages to meet customer expectations.
  • Maintained cleanliness of work area for a safe and organized environment.
  • Improved customer satisfaction by quickly fulfilling orders.
  • Enhanced team productivity by coordinating with colleagues effectively.
  • Collaborated with team to create a welcoming atmosphere.
  • Replenished stock to maintain product availability.
  • Followed company guidelines to ensure consistent product quality.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Arts and recreational counselor

LeafSpring School
10.2017 - 12.2017
  • Following critical procedures that ensure the safety and health of children, kindergarten-7th grade
  • Supervising field trips
  • Driving buses and transporting children
  • Supervising recess and snack time
  • Assisting with homework
  • Teaching arts and recreational classes by maintaining structure and executing lesson plans in the classroom
  • Leading by example and teaching basic life skills, as well as encouraging thoughtfulness, safe choices, and compassionate interactions with adults and peers
  • Communicating with co-workers and administrators to ensure accountability (the safety and whereabouts of children) at all times
  • CPR and First Aid Certified

Education

Bachelor's degree - Fine Arts and Electronic Media

Texas Tech University
12.2013

Skills

  • Hospitality Industry Experience
  • Customer-Focused Sales
  • Collaborative Leadership
  • Food Hygiene Practices
  • Restaurant Management
  • Point Of Sale Operation
  • Cash register
  • Organizational Skills
  • Effective Time Management
  • Cocktails and mixology

Certification

  • ServSafe, food handler certificate
  • CPR Certification
  • TABC

Timeline

Bar Manager

The Nicolett
02.2024 - 01.2025

Server/Bartender

Little Trouble
07.2023 - 11.2023

Server

Le Vacher
05.2021 - 08.2022

Bartender

Hideaway Kitchen And Bar
10.2019 - 03.2020

Arts and recreational counselor

LeafSpring School
10.2017 - 12.2017

Expo/Barista/Server

Italic
11.2015 - 04.2018

Bachelor's degree - Fine Arts and Electronic Media

Texas Tech University

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Emily Sills