Emily Simkins
Interlochen,MI
Summary
ER Registration Clerk with a proven track record at Munson Medical Center, excelling in patient registration and insurance verification. Recognized for enhancing service delivery through effective communication and workflow optimization, while maintaining HIPAA compliance. Adept at problem resolution and fostering patient satisfaction in high-pressure environments.
Overview
3
3
years of professional experience
Work History
ER Registration Clerk
Munson Medical Center
Traverse City, MI
07.2023 - Current
- Registered patient information accurately in electronic health records system.
- Verified insurance eligibility and benefits to streamline registration process.
- Collected and processed patient co-pays efficiently during check-in.
- Coordinated communication between patients and medical staff for seamless service delivery.
- Maintained confidentiality of patient data in compliance with HIPAA regulations.
- Assisted patients with inquiries and resolved registration-related issues promptly.
- Updated demographic information to ensure accuracy in patient records management.
- Supported workflow improvements by identifying bottlenecks in the registration process.
- Facilitated timely treatment of patients by prioritizing tasks based on urgency and complexity during high-volume periods.
- Ensured seamless communication between patients and medical personnel through expert handling of telephone inquiries and routing calls as necessary.
- Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
- Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.
- Collaborated with interdisciplinary team members to ensure the provision of exceptional patient care throughout the registration process.
- Increased accuracy of billing statements by diligently collecting and inputting copayments, deductibles, and other relevant fees.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Proactively identified areas for improvement in registration processes by regularly reviewing existing protocols, suggesting modifications as needed.
- Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
- Served as a reliable resource for patients and their families, providing clear explanations of procedures and addressing any questions or concerns.
Bank Teller
Honor Bank
Lake Ann, MI
03.2023 - 06.2023
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer balance through diligent tracking of deposits and withdrawals.
- Educated customers on bank products and services to enhance financial literacy.
- Collaborated with team members to streamline operational procedures, improving service delivery times.
- Conducted routine audits to ensure compliance with banking regulations and internal policies.
- Implemented suggestions for workflow improvements, enhancing overall branch efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
Education
Information Security & Intelligence
Ferris State University
Big Rapids, MI12.2025
Associate of Science - General Studies
Northwestern Michigan College
Traverse City, MI06.2021
High School Diploma - General Studies
Traverse City West Senior High
Traverse City, MI06.2018
Skills
Patient registration
Electronic health records
Insurance verification
HIPAA compliance
Customer service
Data entry accuracy
Medical terminology
Workflow optimization
Communication skills
Problem resolution
Confidentiality maintenance
Time management
Team collaboration
Multi-tasking abilities
Crisis management
Training and mentoring
Regulatory compliance
Service delivery improvement
Empathetic communication
Attention to detail
Adaptable and flexible
Reliability
Excellent communication
Critical thinking
Organizational skills
Active listening
Timeline
ER Registration Clerk
Munson Medical Center
07.2023 - Current
Bank Teller
Honor Bank
03.2023 - 06.2023
Information Security & Intelligence
Ferris State University
Associate of Science - General Studies
Northwestern Michigan College
High School Diploma - General Studies
Traverse City West Senior High