Emily Simpkins
Euclid,OH
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Service-centric Restaurant Supervisor with 4 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
15
15
years of professional experience
Work History
Certified Restaurant Supervisor
Red Lobster
05.2018 - 06.2023
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Maintained impressive 99% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload
- Identified and addressed customer complaints to promote satisfaction and loyalty
General Manager
Romano's Pizza
04.2008 - 05.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Business Administration And Management
Ohio University
Athens, OH08.2009
Skills
- Timesheet Organization
- Production Reporting
- Staff Supervision
- Storage Organization
- Food Delivery Oversight
- Orientation and Onboarding
- Dining Area Cleaning Supervision
- Corrective Actions
- Restaurant Policies and Procedures
- Waste Procedures Establishment
- Customer Service
- Staff Scheduling
- Restaurant Operation
- Hospitality Management
- Sales Operations
- Problem Resolution
Timeline
Certified Restaurant Supervisor
Red Lobster
05.2018 - 06.2023
General Manager
Romano's Pizza
04.2008 - 05.2018
No Degree - Business Administration And Management
Ohio University
Similar Profiles
Angelina RossovichAngelina Rossovich
Server at Red LobsterServer at Red Lobster
Demitri BrownDemitri Brown
Server at Red LobsterServer at Red Lobster
Diana VillegasDiana Villegas
Lead Bartender at Red LobsterLead Bartender at Red Lobster
Jose E. RiosJose E. Rios
Operating Manager at Red LobsterOperating Manager at Red Lobster
Brianna SheltonBrianna Shelton
Administrative Assistant at City Of ClevelandAdministrative Assistant at City Of Cleveland