Emily Singh
Deltona,FL
Summary
Adaptable manager known for strong problem-solving abilities and effective communication. Experienced in addressing customer concerns and fostering a positive team environment, ready to leverage skills to drive operational excellence.
Developed leadership, time management, and problem-solving skills in fast-paced environment. Seeking to transition into new field where these transferrable skills can drive team success and operational efficiency. Dedicated to fostering productive and collaborative work environment.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Swing Shift Manager
McDonald's
1241 E Normandy
11.2024 - Current
- Supervised daily operations ensuring efficient service during high-demand hours.
- Trained and mentored team members on customer service best practices.
- Implemented quality control measures to maintain product consistency and safety standards.
- Managed inventory levels, optimizing stock to reduce waste and improve availability.
- Coordinated scheduling for staff, balancing coverage and labor costs effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Streamlined workflow processes to boost overall team productivity levels.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
Crew Trainer
McDonald's
1241 E Normandy Blvd, Deltona
10.2024 - 11.2024
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Supported management in ensuring compliance with health and safety regulations.
- Coordinated shift schedules to optimize staffing and service efficiency.
- Provided feedback to team members to enhance performance and teamwork.
- Engaged with customers to address inquiries and resolve issues promptly.
Crew Member
McDonald's
1241 Normandy Blvd ,Deltona
04.2024 - 10.2024
- Provided exceptional customer service in fast-paced environment.
- Supported training of new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Sales Associate
R&P Agro Shop
Trinidad West Indies
06.2022 - 08.2022
- Maintained product displays and inventory organization to promote visibility and accessibility.
- Collaborated with team members to achieve sales targets and improve customer satisfaction ratings.
- Monitored stock levels and coordinated restocking efforts to minimize inventory shortages and optimize sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Aircraft Maintanence Technician
Aviation Institute of Maintenance
Casselberry, FL05-2027
High School Diploma -
Daytona State College
Deltona, FL06-2024
Skills
- Checklist management
- Employee engagement
- Workplace culture development
- Teamwork
- Time management
- Problem-solving abilities
- Critical thinking
- Safety control
- Cost reduction strategies
- Coaching and mentoring
- Health and safety regulations
- Employee supervision
Timeline
Swing Shift Manager
McDonald's
11.2024 - Current
Crew Trainer
McDonald's
10.2024 - 11.2024
Crew Member
McDonald's
04.2024 - 10.2024
Sales Associate
R&P Agro Shop
06.2022 - 08.2022
No Degree - Aircraft Maintanence Technician
Aviation Institute of Maintenance
High School Diploma -
Daytona State College