Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Emily Smedsrud

Baltic,SD

Summary

Compassionate Personal/Administrative Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. As well as also having very good customer service skills and adaptability to work environments as well as different clients/patients.

Overview

19
19
years of professional experience
2007
2007
years of post-secondary education

Work History

Personal Care Assistant

Several independent individuals
Sioux Falls, SD
06.2004 - 10.2020
  • Assisted clients with daily living activities and personal hygiene needs.
  • Coordinated medication schedules and ensured timely administration for clients.
  • Provided companionship and emotional support to enhance client well-being.
  • Documented client progress and reported changes to healthcare professionals.
  • Maintained a clean and safe environment for clients at all times.
  • Collaborated with family members to address client care concerns effectively.
  • Educated clients on nutrition and healthy lifestyle choices regularly.
  • Implemented individualized care plans based on specific client needs and preferences.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided ongoing compassionate patient care for each client.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Transported patients to medical, dental, and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Developed individual plans of care based on assessment findings and physician orders.
  • Researched community resources available for additional assistance or services if needed.
  • Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
  • Educated family members about proper techniques for caring for the client at home.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Improved patient outlook and daily living through compassionate care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained detailed records of services performed on clients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Drove clients to doctors' appointments and social outings.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.

Customer Service Representative

Gordmans
Sioux Falls
01.2016 - 11.2017
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in the database.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to enhance customer service strategies.
  • Educated customers about products and services to improve satisfaction.
  • Handled returns and exchanges according to company policies.
  • Maintained a clean and organized workspace for optimal efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.

Independent Housekeeper

Self employed
Sioux Falls, South Dakota
10.2015 - 06.2017
  • Performed thorough cleaning of residential spaces, ensuring high standards of hygiene.
  • Organized and maintained cleaning supplies and equipment for efficient workflow.
  • Managed laundry tasks, including washing, drying, and folding garments.
  • Conducted routine inspections to identify areas needing special attention or repair.
  • Assisted clients with organizing personal belongings and decluttering spaces.
  • Implemented effective time management strategies to complete tasks efficiently.
  • Developed strong relationships with clients through reliable and respectful service.
  • Adapted cleaning methods to suit various surfaces and materials in homes.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Followed safety procedures when handling hazardous materials.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Organized closets with hangers for guests' clothing items.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Swept and damp-mopped private stairways and hallways.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Sorted and counted linens and organized in storage areas.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in the database.
  • Collaborated with team members to enhance customer service strategies.
  • Educated customers about products and services to improve satisfaction.
  • Maintained a clean and organized workspace for optimal efficiency.
  • Followed up with customers to ensure service quality and support needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Cashier

Pizza Hut
Sioux Falls, South Dakota
08.2015 - 06.2017
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Handled cash, credit, and debit payments while ensuring security protocols were followed.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Collaborated with team members to streamline checkout procedures during peak hours.
  • Resolved customer complaints promptly and professionally to ensure satisfaction.
  • Trained new cashiers on operational procedures and customer service standards.
  • Monitored inventory levels at the register and communicated restock needs to management.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Processed credit card, EBT, and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Verified that all coupons were valid prior to processing them into the system.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Managed daily food operations and ensured compliance with health regulations.
  • Supervised kitchen staff and coordinated meal preparation activities effectively.
  • Implemented safety training programs for staff to promote a safe work environment.
  • Monitored food quality standards during preparation and service for consistency.
  • Organized staff schedules to ensure adequate coverage during peak service times.
  • Handled customer complaints regarding food quality or service promptly and professionally.
  • Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
  • Ordered supplies as needed while adhering to budget constraints set by management.
  • Interviewed potential candidates for open positions within the kitchen staff.
  • Provided training on safe food handling practices for new employees.
  • Managed inventory levels to minimize waste and maximize cost savings.
  • Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Handled cash transactions accurately and efficiently during daily operations.
  • Maintained accurate records of all monetary exchanges and deposits.
  • Monitored cash registers for discrepancies and ensured proper reporting.
  • Assisted in training new staff on cash handling procedures and policies.
  • Collaborated with team members to streamline cash management processes.
  • Resolved customer inquiries regarding payments and refunds promptly.
  • Ensured compliance with financial regulations and company policies consistently.
  • Conducted regular audits of cash drawers to maintain accountability and integrity.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Verified and recorded cash totals from daily receipts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained accurate records of all transactions processed throughout the day.
  • Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Prepared deposit slips for all incoming funds according to established procedures.
  • Performed currency exchange, cashed checks, and issued money orders.
  • Established company policies regarding management of daily cash totals and security during busy times.
  • Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
  • Safeguarded cash boxes at all times during transport between branches.
  • Inspected bank notes for authenticity utilizing counterfeit detection devices.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Offered customers carry-out service at completion of transaction.

Call Center Representative

5 star
Sioux Falls, SD
01.2013 - 04.2014
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed orders and managed account information efficiently.
  • Utilized call center software to track interactions and document feedback.
  • Collaborated with team members to improve service delivery standards.
  • Educated customers on products and services to enhance understanding.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated calls to ensure customer satisfaction effectively.
  • Participated in training sessions to enhance communication skills and techniques.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Performed outbound calling campaigns to promote new products or services.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Offered additional products or services to enhance customer experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
  • Engaged customers through effective phone communication to promote products.
  • Delivered product information and answered customer inquiries promptly and accurately.
  • Utilized CRM software to track customer interactions and update records efficiently.
  • Assisted in resolving customer issues through active listening and problem-solving skills.
  • Managed call volume effectively while maintaining a high level of customer service.
  • Trained new representatives on company policies and effective sales approaches.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Resolved customer complaints in a professional manner while maintaining high levels of customer service.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Participated in team meetings discussing strategies for improving sales performance.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.
  • Provided accurate pricing information on products or services requested by customers.
  • Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
  • Upsold additional products or services when applicable during phone calls.
  • Developed relationships with customers in order to increase sales opportunities.
  • Offered advice on how to use the product effectively for maximum benefit.
  • Adhered to company policies and procedures while handling customer inquiries.
  • Provided feedback on ways to improve processes related to phone sales operations.
  • Recorded customer contact information accurately in the database system for future reference.
  • Answered incoming calls from potential customers, provided product information and answered questions.
  • Handled inbound telephone calls from interested customers.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Collaborated with new customers to give details about company offerings.
  • Achieved established sales targets by generating new customer accounts.
  • Assisted customers in selecting products and provided personalized recommendations.
  • Processed customer transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals and enhance service quality.
  • Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Described merchandise and explained use, operation and care.
  • Maintained records related to sales for store management.

Personal Assistant

Pamela C.
Sioux Falls, SD
07.2004 - 05.2006
  • Coordinated daily schedules and appointments for executives and team members.
  • Managed correspondence and communications with clients and stakeholders.
  • Organized travel arrangements and itineraries for business trips.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed calendar management and scheduling of appointments for the executive.
  • Maintained clerical correspondence via email and phone.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed household inventory and maintenance schedules.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
  • Organized work projects around client's house.
  • Sorted mail received daily for distribution throughout the office.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Assisted clients with daily living activities and personal hygiene needs.
  • Coordinated medication schedules and ensured timely administration for clients.
  • Provided companionship and emotional support to enhance client well-being.
  • Documented client progress and reported changes to healthcare professionals.
  • Maintained a clean and safe environment for clients at all times.
  • Collaborated with family members to address client care concerns effectively.
  • Implemented individualized care plans based on specific client needs and preferences.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Provided ongoing compassionate patient care for each client.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Transported patients to medical, dental, and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Developed individual plans of care based on assessment findings and physician orders.
  • Researched community resources available for additional assistance or services if needed.
  • Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.

Administrative Assistant Intern

V.O.A.
Sioux Falls, South Dakota
03.2002 - 01.2004
  • Managed scheduling and coordinated meetings for team members.
  • Organized and maintained digital and physical filing systems.
  • Assisted with daily office operations and administrative tasks.
  • Supported staff by preparing documents and reports as needed.
  • Communicated with clients to address inquiries and provide assistance.
  • Collaborated with team members to streamline office procedures efficiently.
  • Conducted research to support various administrative projects and initiatives.
  • Provided administrative support to the executive team in a timely manner.
  • Performed data entry tasks into various databases as needed.
  • Created monthly reports on departmental activities using spreadsheet software programs such as Microsoft Excel.
  • Answered phone calls from customers regarding inquiries about services offered by the company.
  • Maintained confidentiality of sensitive information related to clients or personnel matters.
  • Responded promptly to all incoming emails and telephone calls in a professional manner.
  • Managed incoming and outgoing mail, filing, and meeting coordination.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Greeted visitors upon arrival and directed them to appropriate destinations within the building.
  • Monitored office supply levels and placed orders when necessary.
  • Responded to inquiries via email, telephone, and social media platforms.
  • Assisted with scheduling appointments for senior executives based on availability.
  • Generated office correspondence and reports.
  • Updated contact lists with current employee information on a regular basis.
  • Prepared, proofread, and edited correspondence, reports, spreadsheets, presentations, and other documents.
  • Developed and maintained filing systems to ensure efficient retrieval of documents.
  • Maintained appointment and event calendars for executives and department heads.
  • Maintained accurate records of employee attendance and leave requests according to company policy guidelines.
  • Performed additional duties as assigned by management team.
  • Performed data entry duties accurately and efficiently.
  • Provided customer service support by responding to inquiries in a timely manner.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Assisted professionals by answering front desk phone calls and greeting visitors to organization.
  • Performed data entry tasks to offload responsibility from professionals.
  • Gained valuable experience in department and learned advanced skills.
  • Provided help to mail room staff by sorting incoming mail and distributing to appropriate employees.
  • Engaged in continuous learning activities to improve knowledge of office management procedures and software applications.
  • Sorted and distributed incoming mail efficiently across multiple departments.
  • Maintained accurate records of mail deliveries and pickups daily.
  • Collaborated with team members to streamline mail processing operations.
  • Assisted in inventory management of office supplies and mailing materials.
  • Ensured compliance with postal regulations during mail handling procedures.
  • Trained new staff on proper mail sorting techniques and safety protocols.
  • Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
  • Received, sorted and organized incoming letters and packages.
  • Inspected outgoing mail for accuracy prior to distribution and mailing.
  • Responded to inquiries from internal staff regarding mailroom services and procedures.
  • Weighed items using electronic scale to calculate shipping costs.
  • Created labels using barcodes or other labeling software programs.
  • Maintained a clean work environment by disposing of waste material properly.
  • Provided customer service assistance to external customers requiring postal services.
  • Adhered to safety regulations while operating machinery in the mailroom area.
  • Ensured compliance with federal regulations governing mailing processes.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Placed letters in individual mail slots for internal staff pickup.
  • Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
  • Prepared invoices and other documents for mailing purposes.
  • Coordinated interoffice mail distribution to multiple locations.
  • Coordinated bulk mailings, including folding, stuffing, sealing, and stamping.

Education

Washington High School
Sioux Falls, SD

Skills

  • Patient care
  • Medication management
  • Individualized care plans
  • Vital sign monitoring
  • Customer relationship management
  • Conflict resolution
  • Time management
  • Record keeping
  • Team collaboration
  • Active listening
  • Emotional intelligence
  • Problem solving
  • Attention to detail
  • Effective communication
  • Household tasks
  • Compassionate patient care
  • Chronic disease management
  • Stress management
  • Behavior redirection
  • Fall prevention
  • Grooming assistance
  • Range of motion exercises
  • Housekeeping
  • Light housekeeping
  • Companionship
  • Cooking and meal preparation
  • Care plan implementation
  • Behavior management
  • Compassionate caregiving
  • Shopping and errands
  • Adaptable under pressure
  • Dressing assistance
  • Feeding support
  • Household organization
  • Client relationship management
  • Personal errands assistance
  • Observational skills
  • Meal preparation
  • Toileting assistance
  • Personal hygiene assistance
  • Client rapport
  • Patient awareness
  • Transportation assistance
  • Compassionate care
  • Direct patient care
  • Patient lifting techniques
  • Housekeeping tasks
  • Physical therapy support
  • Emotional support
  • Tact and diplomacy
  • Activities of daily living support
  • Client transportation
  • Personal hygiene
  • Flexible schedule
  • Problem-solving
  • Safety awareness
  • Scheduling coordination
  • Customer service
  • Multitasking abilities
  • Adaptability to change
  • Empathy in caregiving
  • Administrative support
  • Customer and client relations
  • Social media and promotions
  • Records retrieval
  • Patient care advocacy
  • Research
  • 10-key proficiency
  • Team bonding
  • Types [number] wpm
  • Multi-line telephone systems
  • Document retrieval
  • Multi-line phone systems
  • Task prioritization
  • Proofreading
  • Prioritizing patients
  • Sensitive material handling
  • Self-starter
  • Phone call answering
  • Mail distribution
  • Strong interpersonal skills
  • Grammar
  • File organization
  • Deadline oriented
  • Patient scheduling
  • Videoconference preparation

Languages

English
Professional

Affiliations

Reading and learning new things everyday. Gardening and plants are an amazing hobby. I pretty much at the family care taker, or if they needing certain questions answered, I am the one they usually call when it comes to health, gardens, pets, or things of that nature.

Timeline

Customer Service Representative

Gordmans
01.2016 - 11.2017

Independent Housekeeper

Self employed
10.2015 - 06.2017

Customer Service Cashier

Pizza Hut
08.2015 - 06.2017

Call Center Representative

5 star
01.2013 - 04.2014

Personal Assistant

Pamela C.
07.2004 - 05.2006

Personal Care Assistant

Several independent individuals
06.2004 - 10.2020

Administrative Assistant Intern

V.O.A.
03.2002 - 01.2004

Washington High School

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Emily Smedsrud