Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Smith

Richmond,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

VCU Health Neurosurgery
05.2023 - Current
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Generated reports and logged patient information for reliable records.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Kept accurate log of requests for medical information and records.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained relationships with medical providers, suppliers and reporters.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Appointment Scheduler

Richmond Surgical Specialists
12.2022 - 05.2023
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.

Manager

McAlister's Deli
10.2018 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

Hostess

Buffalo Wild Wings
04.2017 - 07.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Powhatan High School
Powhatan, VA
06.2018

Skills

  • Employee Training
  • Excel Spreadsheets
  • Customer Service
  • Cash Deposit Preparation
  • Graphics Editing
  • Back Office Operations
  • Records Management Systems
  • Critical Thinking
  • Project Planning
  • Multi-Media Communication
  • Typing Proficiency

Timeline

Administrative Assistant

VCU Health Neurosurgery
05.2023 - Current

Appointment Scheduler

Richmond Surgical Specialists
12.2022 - 05.2023

Manager

McAlister's Deli
10.2018 - 12.2022

Hostess

Buffalo Wild Wings
04.2017 - 07.2018

High School Diploma -

Powhatan High School

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Emily Smith