Summary
Overview
Work History
Education
Skills
Service Learning
Certification
Clubs
Sorority Positions
Timeline
Generic

Emily Smith

Nashville,TN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Primrose School of Nashville 12 South
06.2024 - Current
  • Assist director and assistant director with daily tasks; provide help to the 15 teachers on the floor.
  • Monitor all 64 infants on the floor.
  • Established administrative work procedures to track staff's daily tasks; name-to-face, weekly photos.
  • Enhanced communication with parents, establishing monthly newsletter summarizing special holidays and events.
  • Monitor the kitchen and ensure it meets all health codes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Manager; Receptionist; Swim Instructor

SafeSplash Swim School
09.2023 - 05.2024
  • Open and close building.
  • Monitor chemical levels and manage three pools functions.
  • Register all new participants and help schedule makeup lessons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Taught 6-8 30 minute daily swim instruction to students varying in ages and skill levels;
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress.
  • Became the adaptive instructor; taught all adaptive classes to children on the autism spectrum; followed the adaptive curriculum.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Therapeutic Recreation Assistant

Everyone Deserves A Chance LLC.
10.2022 - 06.2023
  • Assist client with house chores (wipe tables and counters, put away clean dishes, vacuum first floor).
  • Plan daily activities (go to park to walk, volunteer at food pantry, swim lessons, socialization during lunch).
  • Document weekly notes on clients' behaviors, communication, energy, and goal accomplishments (created both weekly and monthly template).
  • Design marketing flyers to gain more clients.
  • Understand clients' needs through sign language (break, bathroom, thank you).
  • Encourage client to socialize with peers (waving hello or goodbye).
  • Consistently praising and motivating client during activities, keeping a fun atmosphere.

Receptionist

We Rock the Spectrum Kids Gym
05.2022 - 09.2022
  • Assisted with onboarding new clients and securing paperwork completion.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Assist with camp events and birthday parties.
  • Implement gym rules.
  • Kept gym clean and organized.
  • End-of-shift cleaning (vacuum, bathrooms, garbage, sanitize).
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.

Summer League Swim Coach

Wexford Neighborhood
05.2015 - 07.2023
  • Coached kids ages 4-18 (around 130 swimmers) in all swim strokes including diving, flip turns; stretches and warm-ups; interactive skill learning; hand-on coaching with younger age groups; use of equipment.
  • Managed swim meet logistics, including event registration, lineup creation, and coordinating travel arrangements for the team.
  • Communicate with other coaches, parents, team reps, officials, board members, and swimmers.
  • Weekly meet setup and management (provide all paperwork needed for volunteers and coaches).
  • Collaborated with assistant coaches to ensure consistency in coaching methods and goal-setting for swimmers.
  • Mentored junior coaches on effective coaching techniques, reinforcing a unified approach across all age groups within the program.
  • Increased team success by cultivating a positive and supportive environment for athletes to grow and excel.

Caregiver (Night Shift)

The Lodge at Bethany
09.2020 - 11.2020
  • Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • 2-hour check ins with all residents.
  • Laundry if needed to be cleaned.
  • Assisted with dressing guidance, grooming, and tidy room.
  • Maintain COVID laws (wore KN95 masks and face shield).

Support Infant Teacher

Primrose School of Nashville 12 South
09.2023 - 05.2024
  • Maintained safe, nurturing environment for infants by adhering to health and safety regulations.
  • Kept classroom and feeding areas clean, neat, and safe.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Utilized variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.

Server

Carlisle's Pizza Tavern
06.2021 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensure dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Hostess

Alpine Bakery and Trattoria
02.2017 - 01.2020
    • Organize reservations through OpenTable.
    • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
    • Completed daily side work and opening and closing duties without fail.
    • Communication with servers and offered assistance.
    • Maintain professional appearance.
    • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Instructor

SafeSplash Swim School
09.2023 - 05.2024
  • Taught 6-8 30 minute daily swim instruction to students varying in ages and skill levels;
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Encouraged parent involvement in their child''s aquatic education through regular communication about progress.
  • Became the adaptive instructor; taught all adaptive classes to children on the autism spectrum; followed the adaptive curriculum.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Education

Bachelor of Science - Recreational Therapy

Georgia Southern University
Statesboro, GA
05.2022

Skills

    • Customer Service
    • Computer Skills
    • Office Administration
    • Customer and client relations
    • Activity Planning
    • Aquatic Therapy
      • Documentation and Recordkeeping
      • Class Instruction
      • Understanding of learning styles
      • Ability to motivate students
      • Teamwork and Collaboration
      • Attention to Detail

Service Learning

  • Adaptive Sports Center (Crested Butte, CO), Internship, 12/2021, 04/2022, Assist instructor with daily lessons (fit ups, carrying gear, loading/unloading on ski lifts, provide protection from other skiers during lessons on mountain or act as line leader). Assist with groups (grocery shop, plan in-town dinners and travel route, assist with activities outside of daily lessons, assist with end-of-stay debriefs). Assist in office once a week (complete new registration folders, prepare folders for the next day, prepare lunch for group, complete planning work for upcoming groups). Learn and know beginner ski progressions (was checked off to instruct beginning level ski half-way through). Complete daily notes (terrain skied on, daily goals, abilities of client, list of things worked on, list of progressions for next lesson). Shuttle participants to or from the airport. Complete internship projects (Brochure of all equipment facility has, details of each piece, included photos; Disability Project (Cerebral Palsy) included definition, causes, effects, symptoms, assisted devices used). Provide a positive atmosphere for participants.
  • Volunteer Coach for Colorado State Special Olympics, Assist with travel and entertain/talk with participants throughout the drive. Assist with preparing group for bed/ breakfast and lunch for following day. Provided coaching ques and support for participant (one-on-one). Celebrate all our teams' accomplishments.
  • 8 hours of Student Service Learning - The Lodge at Bethany in Statesboro, GA, Assisted the activities director in leading activities. Helped the residents throughout activities. Provided company for the residents with Dementia.
  • Statesboro Scare in the Square - Fall 2019, group project for Introduction to Therapeutic Recreation class., my group had to volunteer at a station throughout the few days it was held. responsible for passing out candy, getting children to engage in the activity, encourage kids while they participated.
  • Statesboro Arts Festival - Spring 2019, group project for Leadership and Programming in Leisure Services class., create an arts station for youth to participate in. responsible for creating our station (Giant Egg Decorating, plan what materials needed, engage with the children, assist with gluing or finding colors to materials for the kids, cut out 500 head shaped eggs.
  • Statesboro Haunted Forest - Fall 2020, class project for Program Planning in Recreation Therapy class., my class had to decide the theme for our section of the haunted forest, plan all materials needed, dress up into character and scare the public, work closely with a group of individuals who were in a halfway house program with my professor.

Certification

CPR/AED for Professional Rescuers and First Aid, 04/28/2024, 04/28/2026

Clubs

  • GTRA – Georgia Therapeutic Recreation Association, 08/2018, 05/2022
  • Alpha Omicron Pi Sorority - Georgia Southern University, Historian, 2018-2019, 2019-2020, Take photos at events and schedule photo shoots., Intramural Chair, 2019-2020, 2020-2021, Organize intramural teams, communicate news related information to groups, designed jersey for all participants., Property Manager, 2020-2021, 2021-2022, Plan weekly Wednesday Night Dinner; call in catering order, serve food to members. Communicate with maintenance workers, cleaning crew, our national headquarters with house updates. Assign roommates, rooms, parking lot. Decorate house for special occasions. Maintain a clean house and uphold all in-house girls to rules and responsibilities., Participated in 5 group dance competitions., Participated on intramural soccer team.

Sorority Positions

  • Property Manager (2020-2021): Plan weekly Wednesday Night Dinner; call in catering order, serve food to members. Communicate with maintenance workers, cleaning crew, our national headquarters with house updates. Assign roommates, rooms, parking lot. Decorate house for special occasions. Maintain a clean house and uphold all in-house girls to rules and responsibilities.
  • Intramural Chair (2019-2020): Organize intramural teams, communicate news related information to groups, designed jersey for all participants.
  • Historian (2018-2019): Take photos at events and schedule photo shoots.

Timeline

Administrative Assistant

Primrose School of Nashville 12 South
06.2024 - Current

Manager; Receptionist; Swim Instructor

SafeSplash Swim School
09.2023 - 05.2024

Support Infant Teacher

Primrose School of Nashville 12 South
09.2023 - 05.2024

Instructor

SafeSplash Swim School
09.2023 - 05.2024

Therapeutic Recreation Assistant

Everyone Deserves A Chance LLC.
10.2022 - 06.2023

Receptionist

We Rock the Spectrum Kids Gym
05.2022 - 09.2022

Server

Carlisle's Pizza Tavern
06.2021 - 07.2023

Caregiver (Night Shift)

The Lodge at Bethany
09.2020 - 11.2020

Hostess

Alpine Bakery and Trattoria
02.2017 - 01.2020

Summer League Swim Coach

Wexford Neighborhood
05.2015 - 07.2023
CPR/AED for Professional Rescuers and First Aid, 04/28/2024, 04/28/2026

Bachelor of Science - Recreational Therapy

Georgia Southern University
Emily Smith