Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Smith

Mansfield,TX

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

House of Dear Hair Salon
07.2021 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Lead Coordinator

Floyd's Barbershop
09.2019 - 07.2021
  • Guided junior coordinators through complex tasks while offering mentorship opportunities that contributed towards their professional growth.
  • Resolved conflicts within the team effectively, maintaining a positive working environment conducive to high-quality work output.
  • Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Certified Clinical Medical Assistant -

Texas State University
12-2025

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Assistant Manager

House of Dear Hair Salon
07.2021 - 05.2024

Lead Coordinator

Floyd's Barbershop
09.2019 - 07.2021

Certified Clinical Medical Assistant -

Texas State University

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