Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Smith

Miamisburg

Summary

Dynamic hotel manager with a proven track record at Motel 6, excelling in customer service and team leadership. Achieved significant cost reductions through strategic planning and effective operations management. Skilled in staff training and conflict resolution, fostering high-performing teams and enhancing guest satisfaction through proactive problem-solving and attention to detail.

Overview

15
15
years of professional experience

Work History

Manager

Motel 6 Hotel
04.2024 - Current
  • Supervised daily hotel operations, ensuring high standards of guest service and satisfaction.
  • Trained and mentored staff in customer service protocols and operational procedures.
  • Implemented cost-control measures to improve overall hotel profitability.
  • Managed scheduling and staffing to optimize workforce efficiency and performance.
  • Resolved guest issues promptly, fostering positive experiences and repeat business.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Housekeeper

Motel 6 Hotel
04.2024 - Current
  • Maintained cleanliness and sanitation standards in guest rooms and common areas.
  • Inspected rooms for maintenance issues, reporting findings for prompt resolution.
  • Utilized cleaning equipment and supplies efficiently to ensure quality service delivery.
  • Organized housekeeping schedules to optimize workflow and meet guest needs.
  • Assisted with training new staff on cleaning protocols and safety procedures.
  • Ensured proper inventory management of cleaning supplies and linens.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Owner

Self Employed Services
01.2011 - 08.2019
  • Maintained cleanliness and sanitation standards in guest rooms and common areas.
  • Inspected rooms for maintenance issues, reporting findings for prompt resolution.
  • Utilized cleaning equipment and supplies efficiently to ensure quality service delivery.
  • Organized housekeeping schedules to optimize workflow and meet guest needs.
  • Assisted with training new staff on cleaning protocols and safety procedures.
  • Ensured proper inventory management of cleaning supplies and linens.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Quality Control Inspector

Empire Packaging & Displays
01.2021 - 08.2022
  • Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
  • Identified defects and non-conformities, initiating corrective actions for continuous improvement.
  • Collaborated with production teams to address quality issues and enhance workflow efficiency.
  • Documented inspection results and maintained accurate records for regulatory compliance.
  • Utilized measurement tools and equipment to assess product specifications effectively.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Education

GED - Physiology

Colorado Technical University
Colorado Springs, CO

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Shift scheduling
  • Conflict resolution
  • Workforce management
  • Emergency response
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Financial records oversight
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills

Timeline

Manager

Motel 6 Hotel
04.2024 - Current

Housekeeper

Motel 6 Hotel
04.2024 - Current

Quality Control Inspector

Empire Packaging & Displays
01.2021 - 08.2022

Owner

Self Employed Services
01.2011 - 08.2019

GED - Physiology

Colorado Technical University

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