Emily Snider
Bartlett,NH
Summary
Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
Bartlett, TN
08.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Answered patients' questions and troubleshot prescription issues.
- Reviewed and verified customer information and insurance provider information.
- Reviewed medication orders.
- Advocated for patients' compliance with medication guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in pharmacy system to include current information such as medications and insurance details.
Store Manager
Walgreens
Memphis, TN
08.2020 - 08.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Assistant Store Manager
Walgreens
Memphis, TN
01.2019 - 08.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Assistant Store Manager Trainee
Walgreens
Memphis, TN
04.2018 - 01.2019
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Managed and mentored team of employees.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Planned and implemented team projects to accomplish objectives.
- Explained services and products to customers in friendly and engaging way.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Trained new employees on proper protocols and customer service standards.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Certified Pharmacy Technician
Walgreens
Lakeland, TN
07.2016 - 04.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05.2010
Skills
- Answering and Routing Calls
- Patient Profile Setup
- Pharmaceuticals Mixing
- Pharmaceutical Preparation
- Reviewing Prescriptions
- Medication Documentation
- Equipment Cleaning and Maintenance
- Health Insurance Plan Knowledge
- Workplace Safety
- Organization and Prioritization
- Drug Inventory Management
- Reviewing Patient Information
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2021 - Current
Store Manager
Walgreens
08.2020 - 08.2021
Assistant Store Manager
Walgreens
01.2019 - 08.2020
Assistant Store Manager Trainee
Walgreens
04.2018 - 01.2019
Certified Pharmacy Technician
Walgreens
07.2016 - 04.2018
High School Diploma -
Bartlett High School
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