Summary
Overview
Work History
Skills
Certification
Work Availability
Timeline
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Emily Socwell

Tooele,UT

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of Opticians and Opthalmic Technicians.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Optical Store Manager

Standard Optical
Holladay, UT
07.2021 - Current
  • Responsible for all store operations, profit goals and driving the team to exceed sales goals. Excell in developing team to give excellent Customer Service and to follow all policies and procedures.
  • Enhance customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identify operational issues and implement appropriate process improvements to promote workplace safety and productivity.

Optical Store Manager

Standard Optical
Tooele, UT
02.2017 - 07.2021
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Associate Manager

Z Gallerie
Murray, UT
02.2014 - 11.2016
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Oversaw inventory levels, making adjustments as needed based on sales trends.
  • Prioritized and delegated tasks for efficient completion within team environment.

Store Manager

Z Gallerie
Salt Lake City, NM
2011 - 02.2014
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Store Manager

Diesel USA
San Francisco, CA
06.2007 - 04.2010
  • Managed a 5 floor flagship tore with over 35 employees and 6 different departments. Partnered with the Regional Managers to create and execute effective annual action plans. Responsible for the interviewing, hiring, training and overall development of the staff including my Assistant Managers and Department Heads.
  • Led a strong sales team to consistently exceed 10% over LY each year in sales and better than company average in inventory control.
  • First flagship store to receive 100% Mystery Shop score in the United States.

Skills

  • Strategic Thinker
  • Team Building and Leadership
  • Sales Expertise
  • Staff Training and Development
  • Retail Inventory Management
  • Performance Reviews
  • Product Merchandising
  • Culture Development
  • Process Improvements
  • Loss Prevention
  • Operations Management
  • Revenue Generation
  • Problem-Solving
  • Leading Staff Meetings
  • Customer Service Management
  • Team-Oriented

Certification

  • Certified Optician
  • iDesign Refractive Studio Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Optical Store Manager

Standard Optical
07.2021 - Current

Optical Store Manager

Standard Optical
02.2017 - 07.2021

Associate Manager

Z Gallerie
02.2014 - 11.2016

Store Manager

Diesel USA
06.2007 - 04.2010

Store Manager

Z Gallerie
2011 - 02.2014

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Emily Socwell