EMILY SOLANO
Mableton,GA
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Sonturk Insurance Agency
Mableton, GA
12.2024 - 04.2025
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Advised customers on the best ways to minimize risks associated with their assets.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Maintained accurate records of all insurance transactions using computer software systems.
- Engaged customers and provided high level of service by carefully explaining details about documents.
HOST/To-Go Server
Taqueria Tsunami
Marietta, GA
07.2024 - 10.2024
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Managed dining room layout to maximize efficiency of staff members.
- Contributed to team efforts by accomplishing related tasks as needed.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
Cashier Team Lead/Sandwich Maker
Subway
Marietta, GA
12.2023 - 05.2024
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted cashiers with resolving customer complaints and inquiries.
Cashier Team Lead/Pizza Maker
Little Caesars Pizza
Marietta, GA
06.2022 - 10.2023
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
Education
High School Diploma -
OSBORNE HIGHSCHOOL
Marietta, GA05-2025
Skills
- Customer service
- Risk assessment
- Sales strategy
- Policy writing
- Data analysis
- Regulatory compliance
- Team collaboration
- Customer follow-up
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Insurance Agent
Sonturk Insurance Agency
12.2024 - 04.2025
HOST/To-Go Server
Taqueria Tsunami
07.2024 - 10.2024
Cashier Team Lead/Sandwich Maker
Subway
12.2023 - 05.2024
Cashier Team Lead/Pizza Maker
Little Caesars Pizza
06.2022 - 10.2023
High School Diploma -
OSBORNE HIGHSCHOOL
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