Emily Soltes
Greensboro,NC
Summary
Motivated and adaptable professional with experience in leadership, customer service, fulfillment, and coaching. As a Shift Lead at Big Blue Swim School, I supervised daily operations, facilitated staff training, and collaborated in leadership meetings to improve team performance and student experience. At Aqua-Tots, I coached children of all ages, emphasizing water safety, skill progression, and confidence-building in a supportive environment. At Target, I strengthened operational and customer service skills through roles in fulfillment and cashiering, ensuring accurate order processing, efficient transactions, and positive guest interactions. Across all positions, I have developed strong leadership, communication, and problem-solving skills, with a proven ability to thrive in fast-paced, team-oriented environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Kids Ministry Volunteer
Definition Church
Greensboro, NC
02.2025 - Current
- As a Kids Ministry Volunteer, I cared for and supervised groups of around 12 children ages 2-5 in different rooms in a safe, nurturing, and engaging environment. I planned and facilitated age-appropriate activities that encouraged learning, play, and positive social interaction while ensuring each child’s individual needs were met. This role strengthened my skills in patience, organization, and multitasking, as well as my ability to foster trust and provide attentive care in a fast-paced group setting.
Private Swim Instructor
Self Employed
Holly Springs, NC
2024 - Current
- Developed personalized lesson plans tailored to individual student needs and skill levels.
- Instructed students in water safety techniques and effective swimming strokes.
- Monitored and assessed student progress, providing constructive feedback for improvement.
- Adapted teaching methods to accommodate diverse learning styles and abilities.
Guest Advocate
Target
Holly Springs, NC
06.2021 - Current
- As a Cashier and Customer Service team member at Target, I provided friendly and efficient checkout experiences while assisting guests with purchases, returns, and inquiries. I maintained accuracy in handling transactions, resolved guest concerns with professionalism, and supported store operations by keeping the front end organized and welcoming. This role strengthened my customer service, communication, and problem-solving skills while fostering the ability to work in a fast-paced, team-oriented environment.
Shift Lead
Big Blue Swim Schools-Apex
NC
05.2024 - 05.2026
- As a Shift Lead at Big Blue Swim School, I oversaw daily operations to ensure a safe, efficient, and positive environment for both staff and families. I facilitated the training and development of multiple new trainees, led in-service sessions to reinforce best practices, and actively participated in weekly leadership meetings to collaborate on strategies that improved team performance and student experience. In this role, I strengthened my leadership, communication, and problem-solving skills while fostering a supportive and customer-focused business.
Swim Instructor
Aqua-Tots Swim Schools
Holly Springs, NC
06.2022 - 06.2023
- As a Swim Coach at Aqua-Tots, I taught and guided children of varying ages and skill levels in a safe, supportive, and engaging environment. I developed strong relationships with students and families while delivering structured lessons that emphasized water safety, skill progression, and confidence-building. In addition to instruction, I maintained a safe pool environment, adapted lessons to individual needs, and encouraged a positive, growth-focused atmosphere. This role strengthened my communication, patience, and leadership skills while fostering a passion for child development and water safety.
Education
Bachelor of Fine Arts - Drama
UNCG
Greensboro, NCHigh school diploma - undefined
Holly Springs High School
Holly Springs, NC06.2023
Skills
- Childcare
- Infant Care
- Toddler Care
- Experience with Children
- Special Needs Support
- Autism Experience
- Classroom Management
- Positive Reinforcement
- Teaching
- Leadership
- Communication Skills
- Organizational Skills
- Time Management
- Problem Solving
- Customer Service
- First Aid
- Swimming
Certification
- First Aid Certification
- Driver's License
- CPR Certification
- AED Certification
Timeline
Kids Ministry Volunteer
Definition Church
02.2025 - Current
Shift Lead
Big Blue Swim Schools-Apex
05.2024 - 05.2026
Swim Instructor
Aqua-Tots Swim Schools
06.2022 - 06.2023
Guest Advocate
Target
06.2021 - Current
High school diploma - undefined
Holly Springs High School
Private Swim Instructor
Self Employed
2024 - Current
Bachelor of Fine Arts - Drama
UNCG