Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Somerdyke

Grand Rapids ,MI

Summary

Dynamic Office Manager with proven expertise at A Pleasant Dog, excelling in customer service and office administration. Skilled in optimizing workflows and enhancing client satisfaction through effective scheduling and relationship building.

Overview

23
23
years of professional experience

Work History

Office Manager

A Pleasant Dog
01.2022 - Current
  • Manage all administrative duties for fast paced local business
  • Assist business owner with personal conflicts, rescheduling and multiple schedules.
  • Triage all new clients goals and needs.
  • Organize workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintain personnel records and updated internal databases to support document management.
  • Manage scheduling for entire staff to ensure optimal time management and productivity.
  • Handle sensitive information discreetly, maintaining strict confidentiality at all times.
  • Optimize customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluate customer needs and feedback to drive product and service improvements.

Administrator

Peter Somerdyke Plumbing
01.2016 - 01.2022
  • Answered phones and emails from clients.
  • Managed scheduling for multiple schedules.
  • Cleaned and sorted office.
  • Customer care.

Interior Painter

Painter
01.2003 - 01.2013
  • Utilized industry-specific tools such as rollers, brushes, and sprayers to achieve desired results.
  • Addressed client concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
  • Communicated with team members to ensure consistency in work quality across all areas of the project.
  • Completed projects within strict deadlines, ensuring timely completion and client satisfaction.

Education

High School Diploma -

Lowell High School
Lowell, MI
06-2004

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Document management
  • Relationship building
  • Mail handling
  • Scheduling
  • Report preparation
  • Facility management

Timeline

Office Manager

A Pleasant Dog
01.2022 - Current

Administrator

Peter Somerdyke Plumbing
01.2016 - 01.2022

Interior Painter

Painter
01.2003 - 01.2013

High School Diploma -

Lowell High School

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