Summary
Overview
Work History
Education
Skills
Timeline
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Emily Songer

Renton,WA

Summary

Personable and dedicated associate with extensive experience in Customer Service. Articulate, enthusiastic and results oriented with demonstrated passion for building customer rapport, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Lead Barista

Caffe Torino
03.2023 - Current
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
  • Monitored adequate supply levels at the counter and maintained customer areas to meet typical demands.
  • Multitasked in juggling food orders, coffee orders, and grocery purchases in an efficient amount of time.
  • Focused on excellence in customer service while building a meaningful rapport with customers and colleagues.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista

Starbucks
06.2022 - 11.2022
  • Learned every menu item's preparation and numerous o-label drinks to meet customer needs
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Handcrafted quality beverages and memorized over 100 recipes.

Education

Bachelor of Arts - Anthropology

Arizona State University
Tempe, AZ
05.2025

Skills

  • Computer proficiency
  • Interpersonal skills
  • Time management
  • Efficient and Detail-Oriented
  • Multitasking
  • Teamwork
  • Complaint Resolution
  • Microsoft Office Expertise
  • Inventory Control Procedures
  • Verbal and Written Communication
  • Policy and Procedure Adherence
  • Staff Scheduling

Timeline

Lead Barista

Caffe Torino
03.2023 - Current

Barista

Starbucks
06.2022 - 11.2022

Bachelor of Arts - Anthropology

Arizona State University

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Emily Songer