Emily Songer
Renton,WA
Summary
Personable and dedicated associate with extensive experience in Customer Service. Articulate, enthusiastic and results oriented with demonstrated passion for building customer rapport, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Lead Barista
Caffe Torino
03.2023 - Current
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
- Monitored adequate supply levels at the counter and maintained customer areas to meet typical demands.
- Multitasked in juggling food orders, coffee orders, and grocery purchases in an efficient amount of time.
- Focused on excellence in customer service while building a meaningful rapport with customers and colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Starbucks
06.2022 - 11.2022
- Learned every menu item's preparation and numerous o-label drinks to meet customer needs
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Handcrafted quality beverages and memorized over 100 recipes.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ05.2025
Skills
- Computer proficiency
- Interpersonal skills
- Time management
- Efficient and Detail-Oriented
- Multitasking
- Teamwork
- Complaint Resolution
- Microsoft Office Expertise
- Inventory Control Procedures
- Verbal and Written Communication
- Policy and Procedure Adherence
- Staff Scheduling
Timeline
Lead Barista
Caffe Torino
03.2023 - Current
Barista
Starbucks
06.2022 - 11.2022
Bachelor of Arts - Anthropology
Arizona State University
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