Emily Sorsen
Mount Pleasant,MI
Summary
Driven, hardworking, experienced, with proven knowledge of customer communication, conflict resolution, and customer service. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals as a natural leader.
Overview
9
9
years of professional experience
Work History
Direct Care Worker
Central Michigan Non-profit Housing
Mount Pleasant, MI
08.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Maintained accurate records of client progress and care plans.
- Collaborated with healthcare professionals to implement personalized care strategies.
- Supported clients in accessing community resources and services.
- Monitored client health and behavior, reporting changes to supervisors promptly.
- Provide direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted residents with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Ensured proper hygiene practices were followed by assisting with toileting routines and maintaining cleanliness of living spaces
- Trained several employees for management
Packer
Hutamaki
Coleman, MI
10.2024 - 08.2025
- Operated packaging machinery to ensure efficient product assembly and quality control.
- Coordinated workflow among team members to optimize packing processes and minimize downtime.
- Trained new staff on equipment operation, safety protocols, and packaging standards.
- Inspected finished products for defects, ensuring compliance with company quality standards.
- Operating electric pallet jack
- Using manual pallet jacks
- Consistent lifting
Professional Cleaner
Own Business// Soul Cleanse, LLC
Mount Pleasant, MI
02.2024 - 07.2025
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients needs.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Behavior Technician
Autism of America
Mount Pleasant, MI
10.2022 - 03.2023
- Implemented individualized behavior intervention plans for clients with autism.
- Collaborated with multidisciplinary teams to assess client progress and adjust strategies.
- Utilized data collection methods to track behavioral changes and improve treatment efficacy.
- Conducted one-on-one sessions focusing on social skills development and communication enhancement.
- Teaching the basic living skills to young adults
- Working with individuals in good and bad environments
Caregiver
Country Place AFC
Mount Pleasant, MI
10.2019 - 01.2020
- Assisted residents with daily living activities, promoting independence and comfort.
- Monitored and documented patient health status, ensuring timely communication with healthcare professionals.
- Developed individualized care plans in collaboration with families and medical staff to meet resident needs.
- Trained new caregivers on best practices for patient care and safety protocols.
Service Crew Member/Cashier
McDonalds
Saint Louis, MI
06.2018 - 10.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently and reducing wait times.
- Maintained cleanliness and organization of dining areas, contributing to positive customer experiences.
- Collaborated with team members to optimize workflows during peak hours, enhancing operational efficiency.
Receptionist
Bader and Sons
Saint Louis, MI
09.2017 - 06.2018
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and response times.
- Streamlined office supply inventory processes, reducing waste and optimizing resource allocation.
- Developed standard operating procedures for reception tasks, improving consistency and service quality.
- Assisted in organizing company events, contributing to improved employee engagement and morale.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Ithaca Highschool
Ithaca, MI05-2019
Skills
- Reliability and punctuality
- Meal preparation
- Adult First Aid, CPR and AED certified
- Behavioral management
- Behavior redirection
- Time management
- Safety compliance
- HIPAA compliance
Timeline
Direct Care Worker
Central Michigan Non-profit Housing
08.2025 - Current
Packer
Hutamaki
10.2024 - 08.2025
Professional Cleaner
Own Business// Soul Cleanse, LLC
02.2024 - 07.2025
Behavior Technician
Autism of America
10.2022 - 03.2023
Caregiver
Country Place AFC
10.2019 - 01.2020
Service Crew Member/Cashier
McDonalds
06.2018 - 10.2019
Receptionist
Bader and Sons
09.2017 - 06.2018
High School Diploma -
Ithaca Highschool