Emily Soucy
Myrtle Beach,SC
Summary
Looking to further my skills in a professional setting where growth is possible. Specialties include communications, multi-tasking, time management, and contributing to a positive work environment focused on success.
Overview
5
5
years of professional experience
Work History
Server / Shift Leader
SOHO 21st Ave
09.2021 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server / Shift Leader
J. Peters
11.2019 - 09.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Old Chicago
05.2019 - 11.2019
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
High School Diploma -
St. James High School
Murrells Inlet, SC06.2019
No Degree - General Studies
Horry-Georgetown Technical College
Conway, SC05.2026
Skills
- POS Systems
- Effective written and verbal communicator
- Excellent computer and software skills
- Service prioritization
- Time Management
- Resourceful and Reliable
Timeline
Server / Shift Leader
SOHO 21st Ave
09.2021 - Current
Server / Shift Leader
J. Peters
11.2019 - 09.2021
Hostess
Old Chicago
05.2019 - 11.2019
High School Diploma -
St. James High School
No Degree - General Studies
Horry-Georgetown Technical College
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