EMILY SOWA

• Processed returns in accordance with company policies while providing excellent customer service
• Provided excellent customer service by responding to inquiries, resolving complaints, and ensuring customers satisfaction
• Answered product questions with up-to-date knowledge of sales and promotions
• Recommended, select, and help locate and obtained merchandise based on customer needs and desires

Victim Services

• Offered community resource guidance to clients to meet family needs for assistance.
• Responded to crises and emergency situations to provide immediate assistance to persons in need.
• Documented client progress and activities in accordance with agency policies and procedures.
• Assisted clients in identifying community resources and connecting with appropriate services.

• Helped customers find and select products
• Assisted with training and mentoring new team members
• Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
• Provided accurate information about products, prices and availability both in person and over the phone

• Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
• Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
• Trained and supervised new employees on operation of assigned station within kitchen area

• Built relationships with potential customers by providing helpful advice on product selection
• Utilized active listening techniques to identify customer needs and provided appropriate solutions
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously