Overview
Work History
Education
Skills
Timeline
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Emily Spear

Phoenix,AZ

Overview

20
20
years of professional experience

Work History

Certified Peer Support Specialist

New Freedom
03.2023 - Current
  • Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
  • Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
  • Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
  • Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
  • Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
  • Conducted regular progress assessments, updating care plans as needed to reflect evolving client goals and circumstances.
  • Provided transportation to scheduled appointments such as court hearings, job interviews, doctors appointments.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

Sales Associate

Midway Auto Team
02.2007 - 07.2011
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
  • Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.

Sales Manager

Monterey Bay Chocolates
05.2004 - 01.2007
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Junior Sales Advisor

Vector Marketing Corporation
11.2004 - 05.2005
  • Increased overall sales by effectively communicating product features and benefits to potential customers.
  • Developed strong relationships with clients, ensuring repeat business and customer satisfaction.
  • Exceeded monthly sales targets consistently by employing persuasive selling techniques and excellent customer service skills.
  • Generated new leads through cold calls, networking events, and referrals from satisfied clients.
  • Provided exceptional after-sales support, addressing any issues or concerns promptly to ensure ongoing customer satisfaction.
  • Participated in regular training sessions to stay up-to-date on product offerings and improve sales skills.
  • Implemented creative sales tactics to overcome objections from hesitant prospects, resulting in successful conversions.
  • Tailored sales presentations to meet the unique needs of each individual prospect, increasing conversion rates significantly.
  • Drove increased revenue by upselling additional products or services whenever appropriate during client interactions.

Education

Associate of Applied Science - Chemical Dependency

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ

Skills

  • Sales Presentations
  • Sales Strategies
  • Building rapport
  • Strong negotiation
  • Trade-in evaluations
  • Prospecting clients
  • Customer Relationship Management

Timeline

Certified Peer Support Specialist

New Freedom
03.2023 - Current

Sales Associate

Midway Auto Team
02.2007 - 07.2011

Junior Sales Advisor

Vector Marketing Corporation
11.2004 - 05.2005

Sales Manager

Monterey Bay Chocolates
05.2004 - 01.2007

Associate of Applied Science - Chemical Dependency

Maricopa Community Colleges - Rio Salado Community College

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Emily Spear