Emily Spellman
Stratford
Summary
Skilled in collaborative decision-making and guiding team members, I effectively resolved complaints and maintained operational efficiency. My energetic approach and strong relationship-building abilities fostered a cohesive workplace culture, ensuring timely service and safety during critical incidents. Also an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shift Manager
Funbox
05.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on best practices for customer service and efficiency.
- Resolved customer complaints swiftly, maintaining high satisfaction rates through effective communication.
- Monitored inventory levels, coordinating with suppliers to ensure timely replenishment of stock.
- Opened and closed the park and ensure security of park
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Information Desk Attendant
Universiy of New Hampshire
09.2022 - Current
- Provided accurate information to students and visitors regarding university programs and services.
- Managed inquiries through multiple channels, ensuring prompt and effective communication with stakeholders.
- Trained new staff on operational procedures and customer service standards for improved efficiency.
- Maintained organized records of interactions, contributing to improved data tracking for informational resources.
- Provided exceptional service through friendly demeanor, attentive listening, and prompt assistance to all guests.
- Managed incoming phone calls, efficiently directing callers to appropriate departments or personnel.
Restaurant Hostess
Vazzy's
01.2022 - 06.2022
- Greeted and seated customers, ensuring a warm and welcoming atmosphere.
- Collaborated with servers to maintain efficient service during busy periods.
- Addressed customer inquiries and concerns, enhancing overall guest experience.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Education
Bachelor of Science - Social Work
University of New Hampshire
NH05-2025
Skills
- Collaborative decision-making
- Workforce encouragement
- Opening and closing procedures
- Timely and trustworthy
- Energetic and enthusiastic
- Interpersonal relationship development
- Guiding team members
- Strong relationship-building abilities
Timeline
Shift Manager
Funbox
05.2024 - Current
Information Desk Attendant
Universiy of New Hampshire
09.2022 - Current
Restaurant Hostess
Vazzy's
01.2022 - 06.2022
Bachelor of Science - Social Work
University of New Hampshire
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