Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Spivey

Florence

Summary

Dedicated professional with proven expertise in customer service and inventory management. Committed to enhancing customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

GM/Drug Store

HEB Grocery Store
Georgetown
08.2025 - Current
  • Managed inventory levels and coordinated stock replenishment efforts.
  • Oversaw daily operations to ensure smooth store functioning.
  • Monitored customer feedback to enhance service quality and satisfaction.
  • Collaborated with vendors to negotiate product selection and deliveries.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Cashier

HEB Grocery Store
Georgetown
04.2021 - 08.2025
  • Processed customer transactions quickly and accurately.
  • Maintained a clean and organized checkout area.
  • Provided friendly and attentive service to enhance customer experience.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Fountain Operator

Sonic
Georgetown
01.2021 - 04.2021
  • Operated fountain equipment to ensure consistent beverage quality and presentation.
  • Maintained cleanliness and sanitation of work area according to health standards.
  • Assisted customers with beverage selections and provided exceptional service experience.
  • Collaborated with team members to manage high-volume service periods effectively.
  • Trained new employees on proper equipment use and safety procedures effectively.

Education

Associate of Science - Nursing

Austin Community College
Austin, TX
08-2025

Associate of Science - Nursing

Angelo State University
San Angelo, TX
08-2023

Skills

  • Customer service
  • Inventory management
  • Time management
  • Training and coaching
  • Detail orientation
  • Trend analysis
  • Proficient in POS
  • Strategic planning
  • Networking
  • Customer experiences
  • Team collaboration

Timeline

GM/Drug Store

HEB Grocery Store
08.2025 - Current

Cashier

HEB Grocery Store
04.2021 - 08.2025

Fountain Operator

Sonic
01.2021 - 04.2021

Associate of Science - Nursing

Austin Community College

Associate of Science - Nursing

Angelo State University

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