Emily Stambaugh
Port Orange,FL
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. As well as learning customer relations on a daily basis at all jobs with in personal experience as well as phone communications. I also learned how to problem solve when customers would have complaints an or concerns.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
D.E.L Trucking LLc
10.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Appointment Setter
R&L Carriers
01.2021 - 12.2023
- Set appointments with salespeople and potential customers.
- Provided customers with information about their delivery appointments via from or email conformation.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to services offered.
Customer Service Representative
Tobacco Hut
02.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Waynesboro Senior High School
Waynesboro, PA05.2019
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
D.E.L Trucking LLc
10.2023 - 09.2024
Appointment Setter
R&L Carriers
01.2021 - 12.2023
Customer Service Representative
Tobacco Hut
02.2020 - 01.2022
High School Diploma -
Waynesboro Senior High School
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