EMILY STARKS
Lacey
Summary
Administrative healthcare professional with eight years' experience in optimizing clinic operations and provider schedules. Expertise in boosting office productivity and aligning operations with corporate goals to improve patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Dermatology and Allergy Specialists of Olympia
01.2022 - Current
- Manage front desk operations with hiring, onboarding, orientation and mentoring.
- Prepare monthly all-staff and department meetings to ensure staff are aligned with company goals and procedures.
- Handle confidential information and documents with discretion.
- Work with owners to introduce strategic, cost-saving innovations that optimize processes and improve overall business efficiency.
- Hire or terminate new employees depending on the needs of the company or employee performance.
- Cultivate a team that prioritizes team work, customer service and continuous improvement
- Address patient complaints and concerns, assist with de-escalation of upset patients as needed
- Manage the schedules, communications, and calendars of the six clinicians.
- Oversee the day-to-day activities of team members, ensuring adherence to established procedures and quality expectations.
- Distribute company-wide communications: emails, newsletters, presentations etc.
- Maintain reputation management for the clinic and patient satisfaction measurements.
Compliance and Communications Officer
Dermatology and Allergy Specialists of Olympia
01.2020 - 01.2022
- Update and maintain company policies.
- Implement policies to comply with OSHA, HIPAA and CMS guidelines.
- Maintain Safety Data Sheets for the company.
- Prepare and distribute reports, presentations, and other materials in regards to compliance needs of the business.
- Communicate compliance needs to owners of the practice.
- Managed internal communication platforms, ensuring timely updates and information dissemination.
- Trained staff on effective communication practices and tools for improved operational efficiency.
- Led cross-functional meetings to streamline communication processes across departments.
- Lead monthly safety meetings.
Billing Coordinator
Dermatology and Allergy Specialists of Olympia
01.2019 - 01.2020
- Audit patient charts with Dermatology coding background
- Posted payments and collections on regular basis.
- Communicate with collection agencies
- Streamlined data entry processes, enhancing efficiency and reducing errors in billing documentation.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
- Provide patients with service estimates
- Resolved discrepancies in patient accounts through detailed analysis of records and communication with stakeholders.
Front Desk Lead
Dermatology and Allergy Specialists of Olympia
01.2017 - 01.2019
- Trained newly hired patient coordinators
- Tended to patient needs and resolved patient concerns
- Completed daily tasks to maintain an organized and efficient front desk
- Check-in patients
- Process incoming faxes, patient referrals and medical records
- Managed scheduling and workflow, optimizing resource allocation for peak periods.
- Implemented process improvements that enhanced check-in efficiency and reduced wait times.
Education
Bachelor's Degree - Healthcare Leadership
University of Washington - Tacoma
06-2024
Associate of Arts - Communications
South Puget Sound Community College
01.2020
Skills
- Strong organizational and time-management skills
- Well-versed with change management: policy changes and program implementation
- Exceptional communication and interpersonal skills
- Ability to set, monitor, and evaluate key performance indicators
- Proficient in verbal and written communications
- Web Design and Social Media experience
- Proficient in Microsoft Office Programs and Outlook
- Excellent customer service skills
- Expert ability in decision-making, problem-solving and conflict-resolution
- Staff development and management
- Documentation and reporting
- Policy enforcement
- Familiar with hiring, performance improvement and termination practices
- Scheduling and calendar management
Certification
- Certified Dermatology Coding – 2021
- CPR Certified – Biennial
INTERNSHIP
Washington Department of Health (DOH): March 2024 – June 2024
Timeline
Front Desk Manager
Dermatology and Allergy Specialists of Olympia
01.2022 - Current
Compliance and Communications Officer
Dermatology and Allergy Specialists of Olympia
01.2020 - 01.2022
Billing Coordinator
Dermatology and Allergy Specialists of Olympia
01.2019 - 01.2020
Front Desk Lead
Dermatology and Allergy Specialists of Olympia
01.2017 - 01.2019
Associate of Arts - Communications
South Puget Sound Community College
Bachelor's Degree - Healthcare Leadership
University of Washington - Tacoma
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