Summary
Overview
Work History
Education
Skills
Timeline
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Emily Starnes

Plantation,FL

Summary

My name Is Emily Starnes, Im a local student at Broward College, and double as Assistant general Manager at Playa Blows. I started with the company in august 2023, and within the year worked my way from shift leader to AGM where i am currently employed. Im a hard worker and will work any hours Monday-Sunday. Hoping to continue learning and experiencing all aspects of working in a restaurant.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Playa Bowls
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records,
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.

Shift Leader

Playa Bowls
08.2023 - Current
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Broward College
Fort Lauderdale, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Conflict resolution
  • Multitasking and organization
  • Adaptability and flexibility
  • Business development understanding
  • Problem resolution
  • Multitasking Abilities

Timeline

Assistant Manager

Playa Bowls
08.2023 - Current

Shift Leader

Playa Bowls
08.2023 - Current

Broward College

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Emily Starnes