Emily Steen
North Tonawanda
Summary
Motivated student with a strong foundation in classroom knowledge, ready to apply skills in real-world settings. Effective communicator with a collaborative approach, bringing fresh perspectives and a strong work ethic to team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Custom Controllerzz
Amherst
09.2024 - 01.2026
- coordinated daily order fulfillment for e-commerce sales across Amazon, Walmart, eBay, and company website
- prepared and organized production orders for assembly team, ensuring timely completion of custom gaming controllers
- managed packaging and shipment preparation for direct-to-consumer and marketplace orders, supporting on-time delivery
- maintained inventory levels for controllers, components, and accessories to support production and fulfillment operations
- coordinated with operations leadership to prioritize orders, maintaining efficient workflow in production
Receptionist
Wheatfield Pediatrics
North Tonawanda
03.2023 - 09.2024
- Greeted patients and facilitated check-in procedures to enhance patient experience.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff members.
- Organized patient files and ensured accuracy of medical records to support efficient operations.
- Coordinated communication between parents and healthcare providers to improve information flow.
Barista and Line Cook
Remedy House
Buffalo
05.2022 - 02.2023
- Prepared high-quality coffee beverages following specific recipes and customer preferences.
- Ensured cleanliness and organization of coffee bar and dining area to enhance customer experience.
- Operated espresso machines and grinders, maintaining optimal performance for high-quality beverage preparation.
- Managed cash register, processed transactions, and handled payments accurately.
- Handled morning rush of customers with efficient, levelheaded service to meet demand and improve customer satisfaction.
Barback
Ballyhoo
Buffalo
05.2022 - 02.2023
- Tracked stock levels and replenished items to support seamless inventory management.
- Stocked and organized bar supplies to enhance bartender efficiency.
- Collaborated with team members to maintain smooth service flow during peak hours.
- Maintained cleanliness of bar areas, contributing to a welcoming atmosphere.
Education
Master of Education - Special Education
Niagara University
Niagara Falls, NY05-2026
Bachelor of Science - Environmental Studies
SUNY At Buffalo
Buffalo, NY05-2019
Skills
- Special education strategies
- Curriculum design
- Classroom management
- Data analysis
- Inventory control
- Customer service
Certification
Special Education All-Grades Certification pending May 2026
Timeline
Operations Coordinator
Custom Controllerzz
09.2024 - 01.2026
Receptionist
Wheatfield Pediatrics
03.2023 - 09.2024
Barista and Line Cook
Remedy House
05.2022 - 02.2023
Barback
Ballyhoo
05.2022 - 02.2023
Master of Education - Special Education
Niagara University
Bachelor of Science - Environmental Studies
SUNY At Buffalo