Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Stenson

Winston-Salem,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inside Sales Specialist

Adapt Health
Greensboro, NC
05.2021 - 09.2022
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Recognized security risks to properly handle situations.
  • Identified customer needs by asking questions and advising on best solutions.
  • Assisted in developing training materials and providing onboarding support for new hires.
  • Listened to customer needs to identify and recommend best products and services.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Collaborated with team members to determine strategic sales approaches.
  • Maintained strong relationships with existing customers through regular contact and follow-up calls.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Contacted new and existing customers to discuss product and service solutions.
  • Performed administrative tasks such as answering phones, filing documents, entering data into databases.
  • Set up customer accounts in Brightree with complete information.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Worked with cross-functional teams to achieve goals.

Server

Texas Roadhouse
High Point, NC
07.2019 - 04.2021
  • Set up tables in between patrons to reduce wait times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Filled condiments and napkin containers during slack periods.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional service to high volume of daily customers.
  • Checked food before serving it to customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Barista

Starbucks
Greensboro, NC
10.2017 - 11.2019
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Input orders into point of sale system and handled customer payments.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Collected payments and provided accurate change.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Adhered to health department regulations concerning sanitation standards.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Worked with cross-functional teams to achieve goals.

Server

Grandover Resort
Greensboro, NC
01.2019 - 05.2019
  • Set up tables in between patrons to reduce wait times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Followed health safety guidelines when preparing and serving food products.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked food before serving it to customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server

Kickback Jack's
High Point, NC
08.2017 - 12.2017
  • Set up tables in between patrons to reduce wait times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Filled condiments and napkin containers during slack periods.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional service to high volume of daily customers.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Lifeguard/Swim Instructor

YMCA Of Greater Indianapolis
Jamestown, NC
01.2013 - 01.2016
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Enforced all safety regulations and posted rules for patrons.
  • Assisted with swim lessons for guests and members of the facility.
  • Performed emergency rescues when necessary.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
  • Responded quickly to medical emergencies in the pool area.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Assisted with orientation sessions for new lifeguards in training.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Lucy Ragsdale High School
Jamestown, NC
06-2016

Skills

  • Consultative Sales Approach
  • Customer Relationship Building
  • Project Coordination
  • Cold Calling Expertise
  • Customer Relationship Management
  • Solution Coordination
  • Upselling and Cross Selling
  • Performance Tracking
  • Customer Service
  • Attention to Detail
  • Telephone Sales
  • Driven
  • Warm Calling
  • Email and Phone Etiquette
  • Rapport Building
  • Goal Setting
  • Excellent Time Management
  • Analytical Thinking
  • Cheerful and Energetic
  • Organized and Efficient
  • Sales Closing

Certification

  • CPR/First Aid Certified

References

References available upon request.

Timeline

Inside Sales Specialist

Adapt Health
05.2021 - 09.2022

Server

Texas Roadhouse
07.2019 - 04.2021

Server

Grandover Resort
01.2019 - 05.2019

Barista

Starbucks
10.2017 - 11.2019

Server

Kickback Jack's
08.2017 - 12.2017

Lifeguard/Swim Instructor

YMCA Of Greater Indianapolis
01.2013 - 01.2016

High School Diploma -

Lucy Ragsdale High School

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Emily Stenson