Emily Stephan
Saint Charles,MO
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sleep Inn & Suites
O'Fallon, MO
03.2022 - 03.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Cross-trained employees to give them more opportunities throughout the business.
- Covered shifts for various positions such as Front Desk Attendant, Breakfast Attendant, Housekeeping, Housekeeping Supervisor, Laundry Attendant, and Maintenance, as needed.
- Made bank deposits for the business.
- Trained multiple General Managers due to the high turnover rate.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Made sure the pool was running efficiently and had the correct amount of chemicals input.
- Refunded guests as needed.
- Fixed credit card authorizations.
- Cleaned public areas.
- Input employee information into correct files and websites.
- Made users/logins for the employees who were authorized to have them.
- Responsibly returned items to customers that were left on the property.
Team Leader
Jack in the Box
St. Peters, MO
10.2016 - 08.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of orders.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Fostered positive employee relationships through communication, training, and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Provided refunds as needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Professionally upsold items, such as combos, or to try a new item on the menu.
- Cash handling, counting drawers.
- Make deposits into the safe.
- Picked up extra shifts as needed, even at different locations.
- Made sure that all customers left satisfied with their orders.
- Ensured that all food was cooked at a proper temperature.
Education
GED -
Fort Zumwalt East
City Of Saint Peters, MO09-2021
Skills
- Sales Monitoring
- Recruiting & Interviewing
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Customer Service
- Cost Reduction
- Team Motivation
- Cash Handling
- Upselling Items
- Staff Training and Development
- Sales Strategies
- Cleaning
- Organization
- Policy Enforcement
Accomplishments
- I was efficiently able to train 3 General Managers for the Sleep Inn & Suites.
- I started as a Front Desk Agent and moved up in 9 months of working at the Sleep Inn & Suites.
- I earned my first leadership role at sixteen as a Team Leader at Jack in the Box.
Timeline
Assistant Manager
Sleep Inn & Suites
03.2022 - 03.2024
Team Leader
Jack in the Box
10.2016 - 08.2018
GED -
Fort Zumwalt East
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