Emily Stephens
Ocoee,TN
Summary
Experienced Department Supervisor with 11+ years of clerical, front-desk, and customer service experience. Committed to meeting company expectations and reducing workplace issues. Demonstrates strong skills in conflict resolution, leadership, money handling, and time management. Proficient in computer software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Back End Department Supervisor
Lowe's Companies, Inc.
Cleveland, TN
06.2020 - Current
- Ensured adherence to store safety protocols and procedures, promoting a safe work environment. Included proper material handling, hazardous material storage, and emergency evacuation procedures.
- Assisted safety team with store meetings to train colleagues on safety practices
- Taught junior employees proactive strategies to meet operational and sales goals.
- Maintained precise records of merchandise movement to ensure accuracy in inventory management
- Strengthened partnerships with vendors for streamlined replacement/credit procedures
- Managed receiving process, processed paperwork and moved stock efficiently to optimize freight flow and ensure timely product availability
- Follow governing safety protocols while handling and storing hazardous materials until the designated collection time.
- Facilitated communication between management, staff, and customers.
- Investigated potential problems or discrepancies reported by team members.
- Established goals for each team member and monitored progress towards those objectives.
- Resolved customer complaints in a timely manner.
- Developed and implemented departmental policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Collaborated with other departments to coordinate activities and resolve issues.
- Conducted performance reviews for staff members.
- Ensured compliance with all safety regulations across the department.
- Provided coaching and mentoring support to team members.
- Trained employees on new processes or procedures as needed.
- Monitored and ensured productivity standards were met in department operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Barista
Starbucks
Fort Worth, TX
01.2018 - 01.2019
- Warmly greeted guests, understanding their beverage preferences and offering product recommendations
- Provided excellent customer service, making sure all customers left happy and satisfied
- Crafted high-quality beverages and food items with a team of 6 for approximately 100 customers during the busy weekday morning shifts
- Made sure that coffee brewing equipment is cleaned, sanitized, and maintained properly constantly
- Completed customer orders with strict recipe adherence while efficiently accommodating temperature, ingredients, or substitution customizations.
Shift Supervisor/Sales Cashier
All-N-One Convenience, Inc.
Flower Mound, TX
06.2015 - 04.2016
- Supervised and motivated a team of 8 staff to ensure smooth daily operations during shifts, maintaining high productivity and a positive customer experience in a fast-paced retail environment
- Streamlined cash handling procedures, ensuring end-of-day reconciliation, register accuracy, and safe security
- Investigated discrepancies to maintain financial integrity
- Delivered exceptional customer service by acting with a customer-comes-first attitude
- Performed all POS duties, front and back of house functions, including opening and closing procedures as assigned.
Front Desk Receptionist
Joints in Motion Physical Therapy
Flower Mound, TX
06.2014 - 05.2015
- Managed front desk management, including scheduling appointments, balancing collections, and reviewing appointment charges status reports at the end of each day
- Provided exceptional administrative support through efficient filing, photocopying, transcribing, and faxing, ensuring smooth clinic operations
- Verified medical insurance coverage for patients before their scheduled appointment time
- Greeted visitors upon entry
- Answered the telephone and attended to callers' requests, questions, and other needs appropriately and professionally.
Education
NCTC, Studied basics and intro in psychology -
North Central Texas College
Corinth, TX08.2009
Diploma, Graduated with a 3.6 GPA -
Edward S. Marcus High School
Flower Mound, TX01.2008
Skills
- Analytical and Research Skills
- Logistics and Procurement
- Inventory Control Process
- Shipping and Receiving
- Data Entry and Typing (75 WPM)
- Teamwork and Collaboration
- Billing and Invoicing
- Problem Resolution
- Customer Service
- Staff Supervision
- Leadership skills
- Multi-tasking mastery
Certification
- Certified on Forklift
- Narrow Aisle Reach Truck
- Order Picker
Professionalattributes
- Fine-tuned relationship-building skills, including working collaboratively with team members and internal/external contacts and building trusted relationships with management at all levels.
- Displays excellent analytical and research skills, keen organization, and time management skills to organize, prioritize, and complete multiple tasks simultaneously.
- Demonstrates tact, diplomacy, and utmost discretion in handling sensitive documents and personnel information.
- Ability to prepare, proofread, format, and edit correspondence, reports, and other documents using correct punctuation, capitalization, spelling, grammar, and style.
References
Available upon request
Timeline
Back End Department Supervisor
Lowe's Companies, Inc.
06.2020 - Current
Barista
Starbucks
01.2018 - 01.2019
Shift Supervisor/Sales Cashier
All-N-One Convenience, Inc.
06.2015 - 04.2016
Front Desk Receptionist
Joints in Motion Physical Therapy
06.2014 - 05.2015
NCTC, Studied basics and intro in psychology -
North Central Texas College
Diploma, Graduated with a 3.6 GPA -
Edward S. Marcus High School
- Certified on Forklift
- Narrow Aisle Reach Truck
- Order Picker
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