Summary
Overview
Work History
Education
Skills
Certification
Websites
Software
Affiliations
Timeline
AdministrativeAssistant
Emily Stephens

Emily Stephens

Rockford,IL

Summary

Accomplished Human Resources Leader with a diverse background in healthcare and manufacturing, including union, non-union, multi-shift, and 24/7 operations. Purposeful, servant leader who embraces challenges and drives change. Proven skills in communication, problem-solving, team-building, recruiting, engagement, coaching, safety, and training. Adept at both strategic planning and tactical activities.

Overview

17
17
years of professional experience
2
2

Certifications

Work History

Director of Human Resources (Head of HR)

Metform / MacLean-Fogg
09.2021 - Current
  • 400+ team members; 4 locations (multi-shift and 24/7 operations; non-union).
  • Supervision and mentorship of 3 direct reports, plus 2 EHS team members and an onsite contract nurse.
  • Led HR department restructuring, optimizing team resources and processes for optimal productivity and effectiveness.
  • Establish departmental performance goals and provide feedback for underperforming areas.
  • Streamline and direct each phase of the recruiting process for increased efficiency while attracting top talent.
  • Create succession planning strategies to ensure leadership continuity and long-term success.
  • Reduced turnover by 15% in first year and a half by focusing on employee engagement and retention activities (surveys, focus groups, one-to-ones, etc.).
  • Create and implement forward-thinking initiatives to improve employee engagement and retention, including the use and analysis of engagement surveys, focus groups, and one-to-ones.
  • Maintain an "open door" policy to encourage employee communications and resolution of issues.
  • Investigate complex employee relations issues, reducing legal risks and maintaining a positive work environment, and advise people leaders on appropriate next steps.
  • Update training processes by reviewing existing documentation, leveraging feedback from associates, and collaborating with building leaders.
  • Work with managers to achieve compliance with organizational policies, providing clarifying information and making necessary changes.

Human Resources Manager (Head of HR)

Zenith Cutter / Fisher Barton
04.2018 - 08.2021
  • 100+ local team members and supported 350+ employees in Vietnam (multiple shifts; non-union environment).
  • Started as an HR Generalist, managing day-to-day HR operations, then promoted to HR Manager in 2020.
  • Acted as Safety Champion by partnering with Operations Leaders to oversee safety committee.
  • Reviewed business goals to implement new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Solo-recruited top talent to maximize profitability.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Handled employee relations issues and investigations and advised senior leaders on appropriate corrective actions.
  • Performed annual pay analyses (including external salary surveys) and structured compensation according to market conditions and budget demands.
  • Developed focused training programs, leadership pipeline and succession plans.

Assistant Administrator

The Alden Network
11.2017 - 03.2018
  • Promoted to Assistant Administrator in Nov 2017 because of my leadership during a union strike.
  • Oversaw operations within the facility for staff of 200+ employees (24/7; union environment).
  • Overall supervision of all departments and levels of staff, including department heads, managers, supervisors.
  • Implemented new methods for process improvement in various departments and streamlined processes with corporate (savings of $10,000+ in one week for durable medical equipment being charged to the facility; savings of $65,000+ overall).
  • Managed inventory of all nursing supplies and durable medical equipment.

Human Resources Director

The Alden Network
01.2017 - 11.2017
  • Directed and administered all HR functions within the facility for staff of 200+ employees (24/7, union environment), including full-cycle recruitment (including supervisory, licensed professional, and evergreen positions), orientation, labor and employment laws compliance (FMLA, ADA, LOA, WC, etc.), HRIS, employee relations, compensation, continuous improvement, benefits administration, etc.
  • Supervised reception, business, and medical records departments (6 direct reports).
  • Managed trust funds for all residents and maintained a secure cash balance at all times.

Education

Bachelor of Science - Business Management

Rockford University
Rockford, IL

Skills

  • Strategic Human Resources Management
  • Talent Management and Succession Planning
  • Onboarding and Offboarding
  • Organizational Development
  • Employee Relations
  • Regulatory Compliance
  • Compensation and Job Structuring
  • Human Resource Management Software HRMS/HRIS

Certification

  • HR Coaching Certificate, MRA - 2020
  • Internal Auditor Certificate (ISO 9001 & IATF 16949), QBMS - 2023

Software

Microsoft Office - Word, PowerPoint, Excel, Outlook

ADP

Kronos

Ceridian Dayforce

CEBOS

JDE

Epicor

Jira

Qualtrics

Affiliations

  • MRA
  • SHRM

Timeline

Director of Human Resources (Head of HR)

Metform / MacLean-Fogg
09.2021 - Current

Human Resources Manager (Head of HR)

Zenith Cutter / Fisher Barton
04.2018 - 08.2021

Assistant Administrator

The Alden Network
11.2017 - 03.2018

Human Resources Director

The Alden Network
01.2017 - 11.2017

Bachelor of Science - Business Management

Rockford University

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Emily Stephens