Emily Stephens
Tupelo ,MS
Summary
Branch Sales Manager at Bluff City Electronics with expertise in customer relationship management and team leadership. Proven ability to enhance sales and build client loyalty through strategic planning and exceptional service delivery. Strong background in inventory management and driving results in a retail environment.
Overview
14
14
years of professional experience
Work History
Branch Sales Manager
Bluff City Electronics
Tupelo, MS
05.2020 - Current
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
- Assisted customers with product selection based on their needs or preferences.
- Maintained accurate records of all transactions occurring within the branch location.
- Developed best practices for managing a successful retail store environment.
- Monitored stock levels of merchandise to ensure shelves were adequately stocked at all times.
- Visited on-site customers to effectively replenish industrial vending machines, maintaining seamless operations.
- Located and procured essential components for customers, ensuring seamless service delivery.
Medical Receptionist
Endocrinology Consultants
Tupelo , MS
09.2015 - 05.2020
- Ordered office supplies as needed to maintain inventory levels.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
Sales Associate
Pier One Imports
Tupelo, MS
09.2014 - 06.2015
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Prepared and stocked shelves to ensure optimal product availability before opening.
Sales Associate
Walmart
Tupelo, MS
05.2013 - 11.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Processed customer transactions efficiently as a cashier.
Waitress Trainer
Applebee's Bar and Grill
Tupelo, Mississippi
05.2012 - 02.2013
- Explained various techniques used in handling large groups of customers efficiently.
- Accurately recorded customer food orders, ensuring prompt and correct service.
- Handled double shifts efficiently, ensuring seamless service and customer satisfaction.
Fast Food Employee
Chic-Fil-A
Tupelo , ms
04.2011 - 12.2012
- Executed hostess duties, ensuring a welcoming and efficient customer experience.
- Processed customer orders accurately and swiftly, enhancing service efficiency.
- Maintained cleanliness by mopping floors and sanitizing bathrooms, contributing to a hygienic environment.
- Preformed food preparation tasks on the kitchen line, contributing to efficient service delivery.
Education
High School Diploma -
Mooreville High School
Mooreville, MS05-2013
Some College (No Degree) - Medical Coding
Northeast Mississippi Community College
Booneville, MSSkills
- Customer relationship management
- Inventory management
- Staff training
- Retail operations
- Sales quotas
- Problem solving
- Team leadership
- Time management
- Service delivery coordination
- Sales reporting
- Increasing sales
- Branch operations
- Client relations
- Quote preparation
- Attention to detail
- Multitasking
- Strategic planning
- Operations management
References
References available upon request.
Timeline
Branch Sales Manager
Bluff City Electronics
05.2020 - Current
Medical Receptionist
Endocrinology Consultants
09.2015 - 05.2020
Sales Associate
Pier One Imports
09.2014 - 06.2015
Sales Associate
Walmart
05.2013 - 11.2013
Waitress Trainer
Applebee's Bar and Grill
05.2012 - 02.2013
Fast Food Employee
Chic-Fil-A
04.2011 - 12.2012
High School Diploma -
Mooreville High School
Some College (No Degree) - Medical Coding
Northeast Mississippi Community College
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