Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Resident Assistant
Autman Trace
Lebanon, IN
09.2022 - 09.2023
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Collaborated with others to discuss new opportunities.
Maintained schedule of class assignments to meet deadlines.
Delivered products to customer locations on time.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Head Cook
Autman trace
Lebanon , INDIANA
06.2022 - 09.2023
Developed and implemented daily, weekly, and monthly menus based on budget guidelines.
Ensured that all food safety regulations were followed in the kitchen.
Ordered supplies, ingredients, and equipment needed for the kitchen.
Maintained inventory of all food items and ensured proper storage techniques were used.
Planned menus for banquets and special events as requested By residnts.
Trained new staff members in safe food handling procedures and knife skills.
Conducted regular performance reviews with kitchen staff to improve efficiency.
Monitored portion size and waste control to maintain cost effectiveness.
Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
Scheduled shifts for cooks according to business needs while ensuring adequate coverage at all times.
Managed payroll records for kitchen staff including hours worked, overtime pay, vacations.
Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Followed recipes and procedures to prepare, season and cook food products.
Kept kitchen, cooking utensils and storeroom clean and neat.
Checked freezer and refrigerator each day to verify proper functioning.
Operated variety of kitchen equipment to measure and mix ingredients.
Activity Director
Essex Nursing And Rehabilitation Center
Lebanon, IN
01.2019 - 09.2022
Developed and implemented engaging activities for seniors in long-term care facilities.
Organized events such as holiday parties, bingo nights, and movie screenings.
Created monthly activity calendars with a variety of recreational options.
Assisted residents with physical activities such as walks and exercise classes.
Provided one-on-one support to those who required additional assistance.
Collaborated with other departments to coordinate interdisciplinary programming.
Facilitated group discussions on topics such as current events, health issues, and hobbies.
Lead weekly outings to local attractions such as parks and museums.
Supervised volunteers and provided guidance when necessary.
Developed individualized plans for each resident based on their interests and abilities.
Monitored the progress of participants in order to assess program effectiveness.
Maintained accurate records of participant attendance and progress notes.
Ensured compliance with all state regulations regarding safety protocols and infection control measures.
Coordinated transportation services for offsite activities when needed.
Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
Adapted existing activities or developed new ones to meet the changing needs of participants.
Encouraged socialization among residents by organizing group games or outings.
Performed regular maintenance checks on equipment used during activities.
Provided education about healthy lifestyles through lectures and workshops.