Emily Stone
Kennesaw,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
<ul><li>High volume of calls</li><li>Registering patients</li><li>Scheduled appointments for 16 separate locations and multiple different doctors</li><li>Answering emails</li><li>Using teams</li><li>Problem Solving</li></ul>
Marietta, GA
09.2024 - Current
- High volume of calls
- Registering patients
- Scheduled appointments for 16 separate locations and multiple different doctors
- Answering emails
- Using teams
- Problem Solving
<ul><li>High volume of calls</li><li>Registering patients</li><li>Scheduled appointments for 16 separate locations and multiple different doctors</li><li>Answering emails</li><li>Using teams</li><li>Problem Solving</li></ul>
Marietta, GA
04.2024 - 07.2024
- High volume of calls
- Registering patients
- Scheduled appointments for 16 separate locations and multiple different doctors
- Answering emails
- Using teams
- Problem Solving
<ul><li>Data Entry</li><li>Background checks for employers</li><li>Research</li><li>Request information from courts</li><li>Check emails</li><li>Follow Client Guidelines</li><li>Computer Skills</li><li>Excel/Word Skills</li></ul>
Kennesaw, GA
01.2022 - 07.2023
- Data Entry
- Background checks for employers
- Research
- Request information from courts
- Check emails
- Follow Client Guidelines
- Computer Skills
- Excel/Word Skills
<ul><li>Inbound and outbound calls (Goal of 200 Calls)</li><li>Email and fax Documents</li><li>Data Entry</li><li>Helping others with questions</li><li>Research</li><li>Recording information over the phone</li><li>Booking appointments</li><li>Managing Client accounts</li></ul>
Kennesaw, GA
06.2021 - 01.2022
- Inbound and outbound calls (Goal of 200 Calls)
- Email and fax Documents
- Data Entry
- Helping others with questions
- Research
- Recording information over the phone
- Booking appointments
- Managing Client accounts
<ul><li>Assisted customers with a warm and professional attitude</li><li>Assisted customers with questions</li><li>Kept records of customer complaints</li><li>Booked appointments</li><li>Managed customer accounts</li><li>Performed data entry for customer information</li><li>Processed customer transactions</li></ul>
Dallas, GA
01.2021 - 04.2021
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Booked appointments
- Managed customer accounts
- Performed data entry for customer information
- Processed customer transactions
<ul><li>Background checks for employers in PA, MI, NY and IN</li><li>Called to verify no changes in policies once a month</li><li>Data entry</li><li>Run credit card for payment for background checks</li></ul>
Kennesaw, GA
12.2019 - 03.2020
- Background checks for employers in PA, MI, NY and IN
- Called to verify no changes in policies once a month
- Data entry
- Run credit card for payment for background checks
<ul><li>Request information from the doctor to fill patient scripts and to get correct patient documentation</li><li>Talk to parents to help fill their orders for supplies</li><li>Request Prior Authorizations for supplies and equipment to get approved by insurance</li><li>Collaborate with other departments to assist on obtaining preauthorization's in a cross functional manner</li><li>Look through denials and summit appeal in a bid to get them approved from insurance companies</li><li>Secure patients' demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation</li><li>Obtain, review and input insurance authorization and referrals prior to patient services</li><li>Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow- up is performed</li><li>Tracking orders</li></ul>
05.2018 - 03.2019
- Request information from the doctor to fill patient scripts and to get correct patient documentation
- Talk to parents to help fill their orders for supplies
- Request Prior Authorizations for supplies and equipment to get approved by insurance
- Collaborate with other departments to assist on obtaining preauthorization's in a cross functional manner
- Look through denials and summit appeal in a bid to get them approved from insurance companies
- Secure patients' demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation
- Obtain, review and input insurance authorization and referrals prior to patient services
- Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow- up is performed
- Tracking orders
<ul><li>Answered and managed incoming and outgoing calls while recording accurate messages</li><li>Opened and properly distributed incoming mail</li><li>Greeted numerous visitors, including VIPS, vendors and interview candidates</li><li>Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients</li><li>Scanned documentation and entered the data base</li><li>Identified and resolved patient billing payments and issues</li><li>Verified patients' eligibility and claims status with insurance companies</li><li>Responded to correspondence from insurance companies</li><li>Confidently and adeptly handled claim denials</li></ul>
09.2015 - 11.2017
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPS, vendors and interview candidates
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Scanned documentation and entered the data base
- Identified and resolved patient billing payments and issues
- Verified patients' eligibility and claims status with insurance companies
- Responded to correspondence from insurance companies
- Confidently and adeptly handled claim denials
Education
High school or equivalent -
Skills
- CPR
- Communication skills
- Microsoft Excel
- Organizational skills
- Microsoft Outlook
- HCPCS
- Microsoft Office
- Bilingual
- Spanish
- Sales
- Phone etiquette
- Microsoft Word
- Data entry
- English
- CPR
- Communication skills
- Microsoft Excel
- Organizational skills
- Microsoft Outlook
- HCPCS
- Microsoft Office
- Bilingual
- Spanish
- Sales
- Phone etiquette
- Microsoft Word
- Data entry
- English
Certification
Driver's License
Timeline
<ul><li>High volume of calls</li><li>Registering patients</li><li>Scheduled appointments for 16 separate locations and multiple different doctors</li><li>Answering emails</li><li>Using teams</li><li>Problem Solving</li></ul>
09.2024 - Current
<ul><li>High volume of calls</li><li>Registering patients</li><li>Scheduled appointments for 16 separate locations and multiple different doctors</li><li>Answering emails</li><li>Using teams</li><li>Problem Solving</li></ul>
04.2024 - 07.2024
<ul><li>Data Entry</li><li>Background checks for employers</li><li>Research</li><li>Request information from courts</li><li>Check emails</li><li>Follow Client Guidelines</li><li>Computer Skills</li><li>Excel/Word Skills</li></ul>
01.2022 - 07.2023
<ul><li>Inbound and outbound calls (Goal of 200 Calls)</li><li>Email and fax Documents</li><li>Data Entry</li><li>Helping others with questions</li><li>Research</li><li>Recording information over the phone</li><li>Booking appointments</li><li>Managing Client accounts</li></ul>
06.2021 - 01.2022
<ul><li>Assisted customers with a warm and professional attitude</li><li>Assisted customers with questions</li><li>Kept records of customer complaints</li><li>Booked appointments</li><li>Managed customer accounts</li><li>Performed data entry for customer information</li><li>Processed customer transactions</li></ul>
01.2021 - 04.2021
<ul><li>Background checks for employers in PA, MI, NY and IN</li><li>Called to verify no changes in policies once a month</li><li>Data entry</li><li>Run credit card for payment for background checks</li></ul>
12.2019 - 03.2020
<ul><li>Request information from the doctor to fill patient scripts and to get correct patient documentation</li><li>Talk to parents to help fill their orders for supplies</li><li>Request Prior Authorizations for supplies and equipment to get approved by insurance</li><li>Collaborate with other departments to assist on obtaining preauthorization's in a cross functional manner</li><li>Look through denials and summit appeal in a bid to get them approved from insurance companies</li><li>Secure patients' demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation</li><li>Obtain, review and input insurance authorization and referrals prior to patient services</li><li>Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow- up is performed</li><li>Tracking orders</li></ul>
05.2018 - 03.2019
<ul><li>Answered and managed incoming and outgoing calls while recording accurate messages</li><li>Opened and properly distributed incoming mail</li><li>Greeted numerous visitors, including VIPS, vendors and interview candidates</li><li>Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients</li><li>Scanned documentation and entered the data base</li><li>Identified and resolved patient billing payments and issues</li><li>Verified patients' eligibility and claims status with insurance companies</li><li>Responded to correspondence from insurance companies</li><li>Confidently and adeptly handled claim denials</li></ul>
09.2015 - 11.2017
High school or equivalent -
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