Emily Stone
Rochester
Summary
Office Administrator with proven experience in enhancing team efficiency and streamlining processes. Expert in client relations and technology-driven decision making, recognized for optimizing workflows and reducing costs. Skilled in leading teams and enhancing communication to support business objectives. Aiming to leverage organizational talents to drive operational success in a dynamic setting.
Overview
7
7
years of professional experience
Work History
Office Administrator
@Aspen
12.2024 - Current
- Developed and implemented cost-saving initiatives, resulting in reduced quarterly expenses.
- Created and maintained an organized filing system, enhancing operational efficiency for new client paperwork.
- Facilitate effective communication between the firm and 401(k) clients, addressing inquiries promptly and accurately.
- Generate detailed reports and consolidate client data using Microsoft Excel to enhance decision-making.
- Handle phone and email inquiries with 100% accuracy and timely responses.
- Manage investment account creation and monitored progress ensuring timely completion.
- Streamline office operations, improving overall workflow and reducing administrative delays.
Store Manager
LOFT
05.2018 - 06.2024
- Positions and promotions held include Sales Associate, Sales Lead, Assistant Manager, and Store Manager.
- Led a team of 25 employees, consistently surpassing sales targets through effective leadership and coaching.
- Designed and executed promotional campaigns, significantly boosting store traffic and revenue.
- Hosted and advertised community outreach events, using Canva for creative designs and social media marketing.
- Managed sales forecasting, budgeting, and store operations using reporting software.
- Oversaw recruiting, hiring, onboarding, and training of new team members, ensuring smooth transitions.
- Developed employee schedules based on promotional events, sales forecasts, and store needs.
- Collaborated with visual merchandisers to optimize store layout and customer experience.
- Conducted market research to understand customer demographics and improve product offerings.
- Made data-driven business decisions, leveraging analytics to adjust strategies and meet sales goals.
Education
Associate’s Degree - Business
Oakland Community College
08-2021
Skills
- Microsoft Office Suite
- Salesforce CRM
- Leadership and Team Management
- Excellent Communication Skills
- Client Relations Management
- Workflow Optimization
- Event Planning and Coordination
- Data Analysis and Reporting
- Problem Solving and Critical Thinking
- Budgeting and Sales Forecasting
- Creative Problem Solving
- Business Communication
Timeline
Office Administrator
@Aspen
12.2024 - Current
Store Manager
LOFT
05.2018 - 06.2024
Associate’s Degree - Business
Oakland Community College
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