Emily Stonecipher
Benbrook,TX
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained POS software and customer service. Skilled at customer service with dedication to efficiency and accuracy.
Worship and music professional with hands-on experience in leading worship services that inspire and engage congregations. Known for blending traditional and contemporary music styles to create cohesive and uplifting worship atmosphere. Reliable team player who adapts to changing needs and ensures seamless coordination of worship elements. Skilled in vocal and instrumental performance, as well as team leadership.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Worship Leader Intern
Rush Creek Church
07.2024 - Current
- Managed audio-visual elements during services, contributing to an immersive worship environment.
- Cultivated an atmosphere of unity amongst all band members through effective conflict resolution strategies.
- Coordinated volunteer schedules and communicated effectively with team members to ensure seamless service execution.
- Enhanced congregational worship experience by leading engaging and diverse music selections.
- Developed relationships with congregation members, providing pastoral care and support when needed.
- Collaborated with the senior worship leader to develop a consistent and cohesive worship program for all services.
- Served as a positive role model for younger musicians within the church community by demonstrating dedication to personal growth both musically and spiritually.
- Mentored junior team members in musical techniques, resulting in improved overall performance quality.
Hostess
Crescent Hotel
03.2024 - Current
- Answered guests questions about hours, seating, and menu information.
- Greeted guests upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Assisted in the coordination of large events, room buy outs, and set menu course parties.
- Researched events in the city to keep up to date with possible restaurant traffic.
- Formed first name basis relationships with guests to make them feel more welcome.
- Maintained a guestbook with notes providing staff with any special needs for the guests. Any food allergies, wine preferences, birthdays, business affairs, etc were met here.
Restaurant Cashier
Torchy's Tacos
11.2022 - Current
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
Customer Service Cashier
Dallas Stars Center
10.2021 - 11.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Hostess
Chilis
01.2021 - 10.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate Of Business Administration - Finance
Tarrant County College
Fort Worth, TXHigh School Diploma -
Mansfield High School
Mansfield, TXSkills
- Time Management
- Active Listening
- Guest Experiences
- Allergy Management
- Attentive Service
- Customer Retention
- Accounting Records
- Loyalty Programs
- Hygiene Standards
- Team-Building Exercises
- Song selection
- Music theory
- Stage presence
- Audio-visual technology
- Creative expression
- Harmony singing
- Event organization
- Teachable attitude
- Spiritual discernment
- Vocal proficiency
- Worship planning
- Prayer leading
- Leading worship
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Organizational skills
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Valid Driver's license
- Decision-making
- Relationship building
- Youth ministry
Timeline
Worship Leader Intern
Rush Creek Church
07.2024 - Current
Hostess
Crescent Hotel
03.2024 - Current
Restaurant Cashier
Torchy's Tacos
11.2022 - Current
Customer Service Cashier
Dallas Stars Center
10.2021 - 11.2022
Hostess
Chilis
01.2021 - 10.2021
High School Diploma -
Mansfield High School
Associate Of Business Administration - Finance
Tarrant County College
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