Emily Strickland
Charlotte,NC
Summary
Dedicated Kennel Assistant with ample experience in providing care to animals. Demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills. Friendly and reliable Customer Service Worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Energetic Dining Services Server with experience in customer-oriented roles. Communicates daily specials and recommends meals in alignment with preferences and dietary restrictions. Works with kitchen staff and managers in maintaining restaurant to promote clean, inviting and popular atmosphere.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Kennel Assistant
Lucky's Pet Resort and Day Spa
09.2021 - Current
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Monitored kennels for toy safety and removed choking hazards.
- Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Dining Services Employee
Warren Wilson College
09.2020 - 05.2021
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
- Managed inventory levels, reducing waste and optimizing food cost control measures.
- Delivered quality services while maintaining friendly and welcoming environment.
Cashier
McDonald's
08.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Warren Wilson College
Swannanoa, NC 09.2020 - 05.2021
High School Diploma -
New Garden Friends School
Greensboro, NC05.2020
Skills
Animal Care
Patience with Animals and Humans (Customers)
Empathy for Animals and Humans
Animal Behavior
Work Ethic and Integrity
Sanitation protocols
Safety Monitoring
Excellent customer service
Strong multitasking
Team player mentality
Staff Training and Development
Customer Assistance
Timeline
Kennel Assistant
Lucky's Pet Resort and Day Spa
09.2021 - Current
Dining Services Employee
Warren Wilson College
09.2020 - 05.2021
Warren Wilson College
09.2020 - 05.2021
Cashier
McDonald's
08.2019 - 04.2020
High School Diploma -
New Garden Friends School
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