Emily Strock
Lakewood,CO
Summary
Experienced professional with a strong background in planning and problem-solving. Proven ability to optimize resource utilization, enhancing operational scalability and profitability. Demonstrates exceptional organizational skills and effective leadership in building relationships.
Overview
11
11
years of professional experience
Work History
General Manager
Jiffy Lube
Littleton, CO
02.2022 - 05.2025
- Resolved customer complaints swiftly while ensuring high-quality service delivery standards.
- Cultivated long-term customer loyalty through effective account management strategies.
- Recruited, interviewed, and hired qualified staff to fill open positions efficiently.
- Trained employees on duties, policies, and procedures to enhance operational performance.
- Guided management and supervisory staff to facilitate smooth daily operations.
- Provided leadership and mentoring to new hires on various company programs.
Assistant Manager
Jiffy Lube
Arvada, CO
05.2018 - 05.2025
- Organized training sessions for new hires to facilitate workplace integration.
- Conducted regular performance reviews to identify areas for improvement.
- Ensured compliance with safety regulations and company policies.
- Developed an inventory tracking system for efficient management of supply orders.
- Managed customer service inquiries and resolved complaints in a timely manner.
- Mediated conflicts among team members to promote a cohesive environment.
- Supervised daily operations, including shift scheduling and duty assignments.
- Created daily work schedules tailored to business needs.
Floor Manager
Jiffy Lube
Wheat Ridge, CO
02.2017 - 05.2025
- Coached team members on customer service techniques and provided feedback on performance.
- Assigned tasks to team members in accordance with their skillset.
- Ensured that all staff members adhered to safety guidelines and regulations.
Technician
Jiffy Lube
Wheat Ridge, CO
04.2014 - 05.2025
- Performed comprehensive vehicle inspections and executed oil and fluid changes.
- Replaced cabin, fuel, air, and oil filters while testing vehicle horn and lights.
- Trained employees on effective repair and maintenance techniques.
- Maintained organized work areas, including tools, test equipment, and materials.
- Greeted customers warmly, addressing inquiries regarding vehicle maintenance needs.
Education
Foundations
Pueblo Community College
Pueblo, CO07-2016
High School Diploma -
Sheridan High School
Denver, CO05-2009
Automotive
Arapahoe Community College
Littleton, CO04-2009
Skills
- Customer service excellence
- Employee training and development
- Performance management
- Inventory control
- Regulatory compliance
- Team building and leadership
- Conflict resolution
- Schedule management
- Customer retention
Timeline
General Manager
Jiffy Lube
02.2022 - 05.2025
Assistant Manager
Jiffy Lube
05.2018 - 05.2025
Floor Manager
Jiffy Lube
02.2017 - 05.2025
Technician
Jiffy Lube
04.2014 - 05.2025
Foundations
Pueblo Community College
High School Diploma -
Sheridan High School
Automotive
Arapahoe Community College
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