Emily Sturiale
Dallas,TX
Summary
Logical Assistant Manager with many years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Urban Oufitters
Los Angeles, CA
03.2019 - 06.2021
- Handled cash register transactions accurately while providing excellent customer service.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Organized merchandise displays according to seasonal promotions or special events.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Ensured all safety protocols were followed at all times by staff members.
- Recruited, trained and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
Receptionist
Bryson Estate Vineyard and Winery
Napa, CA
08.2016 - 12.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Verified visitors' identification cards before allowing access to the building.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Hostess
Nobu
Newport Beach, CA
08.2021 - 11.2021
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Verified reservations and wait times with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Ensured compliance with health and safety regulations at all times.
- Maintained a clean and organized dining area.
- Answered phones promptly to record and confirm reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Daycare Teacher
DayCare Works
Los Angeles, CA
01.2018 - 02.2019
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Developed lesson plans and activities to engage children in learning.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Ensured safety of all children by monitoring playground equipment use.
- Encouraged creativity through art projects and storytelling.
- Taught basic language skills including reading readiness, phonics, writing.
- Assisted with toilet training and diaper changing when necessary.
- Created a positive, nurturing environment for young students.
Server Shift Leader
Nobu
Dallas, TX
11.2021 - 12.2023
- Performed cash register functions accurately and efficiently.
- Reviewed server performance evaluations on a regular basis in order to identify areas of improvement.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Analyzed customer feedback surveys in order to improve overall guest experience.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Retail Sales Associate
Nike
Dallas, TX
04.2022 - 11.2023
- Kept informed about new products arriving at the store on a regular basis.
- Organized displays to attract customers and promote sales.
- Inspected purchased items for defects before handing them over to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Tracked inventory levels throughout the day and restocked items as needed.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted customers with finding the right product for their needs.
Customer Support Specialist
LA Fitness Sports Club
Remote
01.2024 - 08.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Education
Bachelor of Arts -
University of Southern California
Los Angeles, CA05-2022
Skills
- Coaching and Mentoring
- Retail Operations
- Customer Service
- Office Management
- File Management
- Creative Problem-Solving
- Property Maintenance
- Positive and cheerful
Timeline
Customer Support Specialist
LA Fitness Sports Club
01.2024 - 08.2024
Retail Sales Associate
Nike
04.2022 - 11.2023
Server Shift Leader
Nobu
11.2021 - 12.2023
Hostess
Nobu
08.2021 - 11.2021
Retail Store Manager
Urban Oufitters
03.2019 - 06.2021
Daycare Teacher
DayCare Works
01.2018 - 02.2019
Receptionist
Bryson Estate Vineyard and Winery
08.2016 - 12.2017
Bachelor of Arts -
University of Southern California
Similar Profiles
Frances GalloFrances Gallo
Compliance Coordinator at Urban OufittersCompliance Coordinator at Urban Oufitters
Rachel BerryRachel Berry
Sales Associate at Urban OufittersSales Associate at Urban Oufitters
Ayshea Ea-CarrollAyshea Ea-Carroll
Sales Associate at Urban OufittersSales Associate at Urban Oufitters