Emily Sturiale
Dallas,TX
Summary
Logical Assistant Manager with many years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
LA Fitness Sports Club
Remote
01.2024 - 08.2024
- Provided technical support to customers by responding to inquiries, and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
Server Shift Leader
Nobu
Dallas, TX
11.2021 - 12.2023
- Ensured customer satisfaction, and handled customer complaints in a professional manner. Analyzed customer feedback surveys in order to improve the overall guest experience.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Reviewed server performance evaluations on a regular basis in order to identify areas for improvement.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Trained and acclimated new servers to restaurant's culture and operations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Retail Sales Associate
Nike
Dallas, TX
04.2022 - 11.2023
- Kept informed about new products arriving at the store on a regular basis.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Tracked inventory levels throughout the day and restocked items as needed.
- Used product knowledge to suggest items to match client needs.
- Greeted customers and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Hostess
Nobu
Newport Beach, CA
08.2021 - 11.2021
- Verified reservations and wait times with customers. Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly, and escorted them to their tables.
- Answered phones promptly to record and confirm reservations, as well as answering customer inquiries.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-2020
Skills
- Coaching and Mentoring
- Retail Operations
- Customer Service
- Office Management
- File Management
- Creative Problem-Solving
- Property Maintenance
- Positive and cheerful
Timeline
Customer Support Specialist
LA Fitness Sports Club
01.2024 - 08.2024
Retail Sales Associate
Nike
04.2022 - 11.2023
Server Shift Leader
Nobu
11.2021 - 12.2023
Hostess
Nobu
08.2021 - 11.2021
High School Diploma -
Trabuco Hills High School
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