Summary
Overview
Work History
Education
Skills
Timeline
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Emily Sturtz

Athens

Summary

Versatile and results-oriented professional with a strong background in customer service and administrative support, notably at Publix and the United States Army. Excelled in enhancing client relations and streamlining office operations, demonstrating exceptional organization and communication skills. Proven track record of improving customer satisfaction and efficiently managing tasks, showcasing a commitment to excellence and attention to detail.


Overview

15
15
years of professional experience

Work History

Customer Service

Publix
11.2024 - 02.2025
  • Provided excellent customer service, addressing client concerns promptly and efficiently.
  • Delivered exceptional customer service, leading to repeat bookings and referrals.
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Enhanced customer service by promptly addressing inquiries and concerns.
  • Promoted exceptional customer service by engaging clients.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Maintained exceptional customer service standards throughout every shift.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Garden Associate

Home Depot
03.2018 - 08.2018
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Maintained a clean and inviting garden center environment for both employees and customers alike.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
  • Resolved customer complaints with empathy and effective solutions, maintaining positive store environment.
  • Conducted workshops on basic gardening techniques, fostering community engagement and drawing in new customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

UH-60 Maintainer and Production Office Assistant

United States Army
03.2010 - 04.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Education

CPC And CPB - Professional Medical Coding And Billing

AAPC
Online
06-2025

Skills

  • Client relations and customer service
  • File management
  • Excellent customer service skills
  • Verbal and written communication
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling appointments
  • Greeting and seating clients
  • Front desk operations
  • Attention to detail

Timeline

Customer Service

Publix
11.2024 - 02.2025

Garden Associate

Home Depot
03.2018 - 08.2018

UH-60 Maintainer and Production Office Assistant

United States Army
03.2010 - 04.2018

CPC And CPB - Professional Medical Coding And Billing

AAPC

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Emily Sturtz