Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Su

Richmond

Summary

Multidisciplinary professional combining creative problem-solving, systems thinking, and project execution. Brings a balanced perspective between innovation and structure, ensuring clarity, quality, and impactful results in every project.

Overview

3
3
years of professional experience

Work History

Senior Logistics Coordinator

Yang Ming Marine Transport Corp.
10.2022 - Current
  • Tracked and managed shipment data using ERP systems and advanced Excel reports, ensuring accuracy across export documentation and cargo movements.
  • Monitored vessel schedules and identified at-risk cargo, providing early-drop forecasts and proactive updates to internal and customer teams.
  • Delivered real-time shipment visibility to customers, maintaining clear, professional, and timely communication on all booking statuses.
  • Ensured on-time submission of export documentation and final cargo reports in full compliance with port and customs regulations.
  • Designed and implemented a custom Excel demurrage calculator, automating tiered charge logic and reducing manual processing time by 95% while improving accuracy.
  • Collaborated with Customs (CBP), terminals, and drayage partners to resolve data discrepancies, minimize delays, and improve workflow efficiency.

AI Evaluator

TELUS Digital
07.2024 - 06.2025
  • Trained search algorithms by evaluating query results for relevance, factual accuracy, and user intent.
  • Reviewed 100+ AI-generated responses daily for correctness and flagged inaccuracies.
  • Maintained 90%+ accuracy rate in evaluations, ensuring compliance with company quality standards.
  • Provided input to improve system output quality through structured feedback.

Export Booking & Systems Specialist

Yang Ming Marine Transport Corp.
04.2024 - 04.2025
  • Developed the first full Standard Operating Procedures (SOP) and best practices for the CYBER booking guidebook within 3 months, accelerating team adoption and onboarding.
  • Documented and standardized booking workflows and key system differences between AFSYS and CYBER to ensure operational consistency.
  • Created clear, step-by-step reference materials covering workflows, troubleshooting, and common issue resolutions.
  • Continuously updated documentation based on user feedback and system upgrades to maintain accuracy and usability.
  • Executed daily export booking operations in CYBER, proactively identifying and reporting system bugs, missing features, and discrepancies.
  • Partnered with global IT teams to test system fixes, validate enhancements, and improve overall efficiency and user experience.

Education

B.S. - Management Information Systems

Texas A&M University
College Station, TX

Post Graduate Program - Generative AI For Business Applications

Texas McCombs School of Business
11-2025

Skills

  • Content quality assessment
  • Proficient in Microsoft Office Suite and Google Sheets
  • Operations: Export logistics coordination, HTS compliance, documentation management
  • Skilled in cross-functional collaboration
  • Spreadsheet tracking
  • ERP systems proficiency

Languages

English
Chinese (Mandarin)

Timeline

AI Evaluator

TELUS Digital
07.2024 - 06.2025

Export Booking & Systems Specialist

Yang Ming Marine Transport Corp.
04.2024 - 04.2025

Senior Logistics Coordinator

Yang Ming Marine Transport Corp.
10.2022 - Current

B.S. - Management Information Systems

Texas A&M University

Post Graduate Program - Generative AI For Business Applications

Texas McCombs School of Business

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